Accela Citizen Access



In today’s fast-paced world, people have come to expect immediate access to information. For government agencies, moving their traditional counter services to the Web is a cost-effective way to provide better services. Accela Citizen Access allows agencies to interact with their citizens such as industry professionals, contractors, plumbers, or the public in a more meaningful way by providing online access to government services and information.

Provide a Complete Solution

Accela Citizen Access provides a complete solution from start to finish. Citizens can access services and carry out entire processes online—from looking up property information, requesting removal of graffiti in their neighborhood, to printing off completed paperwork, citizens

save time and money by taking advantage of many government services from the convenience of the home
or office.

Increase Productivity

With an e-government solution that is available 24 hours a day, agencies can provide better, faster services to their citizens. Streamlining processes and providing more self-service options means that service requests that used to take weeks to complete now just take days. Citizens are happy because they are receiving services more efficiently and staff has more time to focus on other job functions.

Accela Mobile Citizen Access

Accela Mobile Citizen Access brings the accessibility features of Accela Citizen Access to mobile phones! It provides quick and easy access to information about conditions and requests directly from an agency database, anytime and anywhere you are! Accela Mobile Citizen Access is available to all registered Accela Citizen Access users. All that’s needed to begin using it is a smart phone, the URL address of the agency Web site, and a user ID
and password.

 


Features:

  • Online access 24 hours a day, seven days a week
  • Security enforced by user role and type of transaction
  • Check the status of applications or inspections
  • Schedule, reschedule, or cancel inspections
  • Online payment according to agency fee schedules
  • Accept online comments, complaints, and service requests
  • Attach relevant documents to applications
  • Look up information on permits, parcels, history
  • Provide online license renewal
  • Search for information on licenses or license holders
  • Locate records and access record information from
    a map
  • Submit requests anonymously or by logging in as a registered user