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Accela Engage Series: Q&A with Melissa Chiong, Business Programs Supervisor for the City of Tampa

Accela Engage Series: Q&A with Melissa Chiong, Business Programs Supervisor for the City of Tampa
Melissa Chiong is Business Programs Supervisor for the City of Tampa. Last year, she accepted the Open for Business Award on behalf of the City of Tampa for its work in providing a one-stop shop for citizens and contractors to get development services. This will be her second year attending and her first year presenting a breakout session. Have you attended Engage in the past? Yes, I attended last year for the first time. What do you enjoy most about Engage? I enjoyed meeting other agencies and hearing about their solutions, accomplishments and challenges. What are you most looking forward to at Engage 2016? I am looking forward to meeting more people and interacting with some of the customers and Accela staff that I have talked to over the phone and via email. I am also looking forward to seeing what’s new and what is on the product map for the...
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Accela Engage Series: Q&A with Darryl Booth, SVP and GM of Accela Environmental Health

Accela Engage Series: Q&A with Darryl Booth, SVP and GM of Accela Environmental Health
I had the opportunity recently to sit down with Darryl Booth, Senior Vice President and General Manager of Accela Environmental Health, and ask him a few questions about Accela’s upcoming annual civic tech conference. Darryl joined Accela last year from Decade Software, where he served as President and worked with sales, marketing and product development to deliver high-quality environmental health software, and he continues his mission here at Accela. Have you attended Engage in the past? I was fortunate enough to attend Engage 2015 not long after joining Accela last July. What do you enjoy most about Engage? So many bright minds in local and regional governments together, sharing ideas and passion! From leaders speaking at the General Sessions, to hearing that leadership echoed in customers’ breakout sessions, I enjoy the variety of topics and challenges, as well as the thought leadership, represented at Engage. What are you most looking...
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Launching Accela CRM: Muhlenberg Township Shares Its Keys for Success

Launching Accela CRM: Muhlenberg Township Shares Its Keys for Success
Recently, Muhlenberg Township, Pennsylvania, launched Accela Citizen Relationship Management (formerly PublicStuff), expanding its use of the Accela Civic Platform – the Township also uses Accela Finance and Administration to manage its complex finance and accounting processes.  Notably, the Township was able to launch Accela Citizen Relationship Management (CRM) in less than seven weeks. As a way to understand this successful launch, and hopefully provide lessons to those currently in the implementation stage (and others considering a CRM solution), I spoke with Joe Mench, Director of Information Technology for the Township. Like many IT officials in local government, Joe wears many hats. Not only is he responsible for IT planning, but he also serves as business analyst, strategist and designer for the Township. In bringing Accela CRM to his community, Joe was involved in the purchasing and implementation of the product. (He’s also a citizen user – he lives in Reading,...
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Highlights from the National Environmental Health Association's Annual Conference: Data & Informatics, Recent Headlines and This Year's Award Winners

Highlights from the National Environmental Health Association's Annual Conference: Data & Informatics, Recent Headlines and This Year's Award Winners
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The Accela Environmental Health team recently wrapped up the National Environmental Health Association’s Annual Education Conference (NEHA AEC) in San Antonio, Texas, home of the Alamo, the beautiful Riverwalk and Texas barbeque! We’re a longtime partner to NEHA and a regular at this event. It’s so great to see familiar faces and meet new leaders in environmental health. We talked with many visitors to our booth about how the right environmental health technology benefits business processes from the back office all the way out to the field. One concept I heard over and over again at this event by multiple NEHA leaders was an increased focus on how data and informatics are helping health departments improve productivity, efficiency and effectiveness; this sentiment was echoed by many of our visitors who are looking to leverage the best data management and reporting technology to allow them to focus on their work. This...
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Introducing Accela CivicPay: A Payment Platform Designed Specifically for Government

Introducing Accela CivicPay: A Payment Platform Designed Specifically for Government
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After a focused development cycle, Accela is making CivicPay available to customers starting today . Accela CivicPay is a secure, online and in-person modern payment platform created for government’s unique requirements. While other processors understand consumer and private sector requirements, they simply don’t communicate or understand government’s needs. The product addresses gaps in the market that other products currently don’t – namely, out-of-the-box integration with the Civic Platform solution stack. While CivicPay is packed with features, here are the top three things we think will be a welcome addition to your agency and most importantly your citizens’ experience: 1. Manage your payment reconciliation process and enable citizens to make and view payments in real time When looking at the current marketplace, we don’t see any straightforward solutions. Solving the challenge is a central tenet of CivicPay – we’ve made it simple for you to reconcile payments through our integrated Merchant...
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Seattle & King County Partners with Stanford to Standardize Inspection and Scoring Methods with Peer-Reviewed Inspections

Seattle & King County Partners with Stanford to Standardize Inspection and Scoring Methods with Peer-Reviewed Inspections
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I’m pleased to announce that our latest Building Capacity column can be found in the current issue of the Journal of Environmental Health. Written by our own Darryl Booth (SVP/GM of Accela Environmental Health), this column covers a project we’re exceptionally proud of as it comes from one of our own clients, Seattle & King County Environmental Health in Seattle, Washington. The Department knew that there was growing interest in publishing health scores from local restaurants. But when leadership began to investigate placarding methods, they identified variations in the data underlying existing scoring systems that they didn’t feel they could ignore. Luckily, Seattle & King County doesn’t lack for bright minds. Food and Facilities Section Manager Becky Elias contacted Daniel Ho, a preeminent scholar of government data disclosure and administrative law at Stanford Law School. Together, Ms. Elias and Mr. Ho set up a randomized controlled trial to assess the...
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