El Paso, Texas, Speeds Service by Automating Processes and Connecting with Citizens Online

City updates paper-laden processes and legacy technology with a powerful, enterprise solution

Tucked in the westernmost corner of Texas between the scenic Franklin Mountains and the sprawling Rio Grande river, the City of El Paso is the largest U.S. city along the Mexico border. With its warm, sunny climate and culturally diverse population, El Paso is frequently recognized for offering its residents a high quality of life, including low crime rates and a top performing economy with job growth that’s among the highest in the nation.

Population

672,538

Challenge

Paper-driven processes, siloed departmental data and outdated legacy systems were dragging down performance, efficiency and customer service levels across all City departments

Solutions

Accela Asset Management, Accela Environmental Health, Accela Land Management, Accela Licensing and Case Management, Accela GIS, Accela Inspector, Citizen Access, CivicData, Electronic Document Review

Results

Consolidated multiple disparate software systems and databases, bringing everyone on the same page

Achieved goal of 24-hour response times to various citizen requests

Decreased commercial building permit issuance time from three months to as few as 7–8 days

Reduced multi-department commercial plan review timelines from an average of 15 days for first review to only 2–3 days

Download Case Study

El Paso Improves Customer Service on the Accela Civic Platform
El Paso, Texas, speeds service by automating processes and connecting with citizens online

El Paso Video El Paso Video El Paso Video

El Paso Electronic Planning on the Accela Civic Platform
Learn how Planning & Inspections reduced multi-department plan review time from 15 days for first review to 2-3 days

 

 

El Paso Building Department Improves Customer Service on the Accela Civic Platform
Find out how Planning & Inspections reduced building permit issuance time from three months to as few as 7-8 days
 

 

El Paso Environmental Services Department on the Accela Civic Platform
Learn how 80 inspectors can access case histories from the field and complete inspections in real time

 

El Paso Video    

El Paso Fire Department Enabling a Safe and Secure City on the Accela Civic Platform
Find out how the Fire Department opened up electronic case files to other departments for real-time collaboration
 

 

 

 

 



Interested in learning more?

To learn more about the Accela Civic Platform and what it can do for your agency, please call us at (888) 722-2352 or fill out our simple online form.