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Nogales, Arizona Uses Accela Civic Cloud to create “One Stop Shop” for Planning and Permitting

Border community leverages Accela Automation to streamline process and reduce infrastructure

Nogales is the county seat of Santa Cruz County, Arizona. Due to its proximity to the border and its four major ports of entry, Nogales funnels approximately $26 billion worth of international trade into the United States each year. The fresh produce, manufactured goods and cattle from Mexico helps support thousands of jobs and the overall economies in both the American and Mexican cities of Nogales.

Hector Tapia is the Assistant Public Works Director for Nogales and is working to revitalize the downtown community while improving the Department’s workflow.

HOW ACCELA EMPOWERS NOGALES

Nogales has been live with Accela Automation since November 2012. Tapia says that the goal of Nogales is to be a “One Stop Shop” for development plan review and permitting process. By using Accela’s Civic Cloud, they can address customer concerns, correct inefficiencies in the overall workflow, and provide the development community and citizens access to permit status and development information where and when they want it.

In addition to using Accela Automation, the Department will benefit from Accela Citizen Access, a user-friendly web portal that provides an intuitive interface for initiating and tracking service requests. The solution will extend to iOS, Android and Windows mobile tablets and smartphones, giving inspectors and field agents access to documents in real time and the ability to update project files from their mobile devices. Agency personnel will also be able to view geospatial details of job sites using Esri ArcGIS Online and agency ArcGIS integration.

THE BOTTOM LINE

Tapia was familiar with Accela Automation and its features, which were being used to improve government workflow in a neighboring Arizona city. As a small city with limited budget resources but a very active port of entry and strong trade relationships with Mexico, Accela’s Civic Cloud was an ideal solution because it eliminated the need for purchasing new computer hardware, software and servers and allowed the agency to purchase only the licenses necessary to improve the office workflow.

Interested in Learning More?
To learn more about the Accela Civic Platform and what it can do for your agency, please call us at (888) 722-2352 or fill out our simple online form.

Nogales seal

Customer
Nogales, Arizona

Population
20,750

Solutions
Accela Automation for Planning and Zoning and Permitting and Inspection, Accela Citizen Access and Accela Mobile Office

Benefit
Cloud delivery costs agency only $10,000 annually and removes need for servers or Oracle or SQL database

“One Stop Shop” for document plan review and permitting process

Remote access for inspectors to access information in the field and update project files from mobile devices

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