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Senior Product Manager – Public Health & Safety and Service
Request
Location: San Ramon,
CA | Department: Product Management
The Senior Product Manager – Public Health & Safety and Service
Request reports to the Vice President, Product Management, who is responsible
for overseeing the activities of the Product Management department. The
Product Management team is responsible for product planning and execution
throughout the product lifecycle, including: the definition of the market/opportunity,
defining the product vision, gathering and prioritizing product and customer
requirements, and working closely with all organizational units to ensure
that profitability and client satisfaction goals are met. Product Managers
also ensure that their product line(s) supports the organization’s
overall strategy and mission for Accela’s Internet-based product
solutions for government agencies and their constituents.
Primary Responsibilities
• Manage the Public Health & Safety and Service
Request solution lines, including solution vision, strategy and planning,
solution and individual product requirements definition and documentation,
and product release schedule
• Work in conjunction with a team of Product Managers and UX Designers
that provide ongoing management for existing products that
comprise the Public Health & Safety and Service Request solution lines
• Act as Accela’s primary evangelist for the Public Health
& Safety and Service Request solutions
• Assess clients’ and prospects' needs, technology trends,
and major competitors in order to synthesize product requirements;
utilize market/client/industry research and analysis to develop and maintain
a long-range solution road map
• Develop Functional Requirements Documents that define product
enhancements and development initiatives
• Manage the development of prototypes illustrating specific product
enhancements and development initiatives
• Assume ultimate ownership of all product deliverables throughout
all phases of the Product Life Cycle
• Assume direct ownership of key product deliverables such as concept
and requirements definition documents, and sales and marketing
tools
• Coordinate and manage the efforts of cross-departmental personnel
during the Product Life Cycle
• Facilitate business process changes as required to improve organizational
and product line performance
• Regularly interact with industry leaders and target users in order
to stay abreast of industry changes
• Participate in product design activities that generate user friendly
solutions that provide clear end-user benefits and differentiation
from competitor products
• Up to 10% travel required
Job Qualifications
• Undergraduate degree in Computer Science, Engineering,
Business, Marketing, or other technology or internet-
related field.
• Minimum 5 years experience with the full lifecycle of product
development
• Product management experience at a web-based services company
desirable
• Domain experience with Public Health & Safety and/or Service
Requests/CRM highly desirable
• Government-sector experience, especially in the area of Public
Health & Safety and/or Service Requests/CRM highly desirable
• Goal-oriented, with ability to not only conceptualize products
but also manage and optimize them throughout their lifecycle
• Strong organizational skills, with the ability to manage and develop
various products at different stages
• Excellent communication skills, to both internal and external
stakeholders, both oral and written, including authorship
of product-related documentation
• Must work well in a team, fast-paced, and deadline-driven environment
• Working knowledge of technology components: Internet- and portal-based
solutions, multi-tiered architectures, JAVA, RDBMS, and XML
To Apply: Qualified applicants may submit a
cover letter and resume along with salary requirements, in confidence
to: jobs@accela.com.
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