San Ramon, Calif. (July 29, 2008)
Accela, Inc., the leading
provider of government automation software solutions that support agencies
in delivering services to the public, announced today the most extensive
release to-date of its signature Web-based application, Accela
Automation®. The release of version 6.6 includes over 85 strategic
enhancements that empower agencies to operate more efficiently so they
can raise customer service levels and provide citizens and the business
community easy access to services via the Internet.
Enhancements in this release support existing Accela Automation features
with robust new functionality that enables agencies to further streamline
permitting, licensing, inspection, and asset management processes.
Key new features expand self-service capabilities for public users, leverage
mobile GIS and mobile citizen access for contractors and staff working
in the field, and improve the user experience with login screens that
are easier to use and deliver quicker, more accurate results.
In addition, new security measures have been deployed with this release
to comply with Payment Card Industry (PCI) best practices to protect consumer
credit information from fraud, hackers, or other security vulnerabilities
and threats.
“Accela is committed to empowering government to deliver next generation
customer service that keeps pace with the demands of an increasingly Internet-savvy
public,” states Maury Blackman, Accela president and CEO. “Application
enhancements that support self-service and mobility, improve the way users
interact with Web technology, and that make government services more accessible,
responsive, and convenient continues to drive our product development
focus.”
In conjunction with the Accela Automation release, enhancements to Accela’s
add-on products – which expand the processing capabilities of the
backend system – were released, incorporating significant new functionality.
These products include:
Accela Citizen Access™
provides real-time, direct access via the Internet to agency permit and
land management activities. Online permit applications can be configured
to allow citizens and businesses access to apply and pay for permits,
schedule inspections, check the status of a permit or inspection, or print
an approved permit directly from the Internet 24 hours a day, seven days
a week.
Accela GIS™
seamlessly integrates with Accela Automation to provide powerful real-time
visual analysis to enhance land use, zoning, and infrastructure data.
It allows creation of multiple map layers, automated map analysis, parcel
and asset inventory management, direct editing of GIS data or files, and
auto-distribution of information to mailing lists. It is built on the
ArcIMS™ platform by ESRI®.
Accela Wireless™
is a mobile government software application that allows government staff
to perform their jobs from the field for inspections, code enforcement,
work orders, and service requests. Optimized for Intel Centrino® Mobile
Technology, Accela Wireless is compatible with PDAs, laptops, and Tablet
PCs running on the Microsoft Pocket PC 2003, Windows Mobile 5, Windows
2000, or Windows XP operating systems.
Accela IVR™ provides 24-hour voice-recognition
access to permit and inspection services, enabling staff and citizens
to request, check, and verify permit applications and inspections from
a touch-tone phone at any time.
The product releases are available now. For more information about the
releases, visit www.accela.com/support.
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