Accela CRM News Brief

Weirton, West Virginia to Foster Better Citizen Engagement with Mobile Access to Civic Services

March 7, 2017 - Accela, the leading provider of cloud-based productivity and civic engagement software solutions, announced today that Weirton, West Virginia has selected Accela Citizen Relationship Management (CRM) on the Civic Platform to strengthen communication between the City and its residents. Weirton will leverage Accela CRM to streamline service requests and quickly resolve citizen inquiries with automated routing and notifications. With Accela’s branded mobile app and website, residents can receive updates and access city information 24/7, resulting in a more connected community.

“By implementing Accela CRM, Weirton will be able to boost agency increase collaboration across departments,” said Daryl Blowes, GM/SVP of Engagement Products for Accela. “For residents, they will now have an easily accessible platform where they can interact with their local government, submit requests and track project status when and where it’s convenient for them.”

About Weirton, West Virginia
Weirton is located primarily in Hancock County, West Virginia, and lies in the State's Northern Panhandle region. Today, the City boasts a population just under 20,000.