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Accela Citizen Relationship Management News Brief

Merced, CA, Selects Accela CRM Solution to Improve Community Engagement

Accela, the leading provider of cloud-based productivity and civic engagement solutions for government, announced today that Merced, California, has selected Accela Citizen Relationship Management (CRM) solution on the Civic Platform. The City will leverage Accela CRM to simplify resident and staff communications, delivering solutions and civic services more efficiently and effectively.

“Merced was looking for ways to forward information quickly to staff out in the field while also helping to better prioritize issues, allocate resources and ultimately save the City money,” said Daryl Blowes, SVP/GM of Engagement Solutions Business Unit, Accela. “With the flexibility of Accela CRM solutions, Merced will be able to utilize the platform to meet their unique needs, transform how the City operates and improve communication with their citizens.”

About Merced, California
Merced, California, was incorporated in 1889 and is nestled in the Central Valley of the Golden State, approximately 100 miles southeast of San Francisco and 300 miles northwest of Los Angeles. The City has a population of nearly 80,540, which has grown faster than the state average since 1980.

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