Accela Citizen Relationship Management News Brief
Olathe, Kansas, Goes Live with Accela Civic Platform for Citizen Relationship Management (CRM)
Accela, the leading provider of civic engagement solutions for government, announced today that Olathe, Kansas, is now live with Accela Citizen Relationship Management (CRM) on the Civic Platform. Olathe is located in northeastern Kansas and has a population of more than 125,000. The City implemented cloud-based Accela Citizen Relationship Management to streamline workflow for agency staff, improve feedback and response time, and provide simple access to City services online and via a configurable mobile application.
“Citizens have come to expect a certain level of service and access to both information and elected officials, and many cities are looking for a solution that includes mobile capability,” said Kendall Smith, Accela Citizen Relationship Management Product Engineer Lead. “Through our Citizen Relationship Management mobile app, citizens in Olathe can now be involved in improving their community and interacting with their agency how and when they want, and from any device of their choosing.”