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Accela Citizen Relationship Management News Brief

Ferris, Texas, Now Live with Accela Civic Platform for Citizen Relationship Management (CRM)

Accela, the leading provider of civic engagement solutions for government, announced today that Ferris, Texas, recently went live with Accela Citizen Relationship Management (CRM) and code enforcement on the Civic Platform. Ferris, known locally as the ‘Brick Capital of the Nation”, is located in the Dallas and Ellis counties and has a population of approximately 2,500. Ferris implemented cloud-based Accela Citizen Relationship Management to manage code enforcement efforts, simplify citizen communication with agency staff, and improve community engagement with 24/7 access to information online and via a configurable mobile application.

“Ferris was searching for a solution that would save time and improve agency workflows with more effective and efficient processes,” said Kendall Smith, Accela Citizen Relationship Management Product Engineer Lead. “With Accela Citizen Relationship Management and our mobile app, citizens of Ferris can request and view city and county information in a single location, create and track service requests, contact elected officials and access other agency services. For government agency personnel, they can now easily offer stellar customer service at every point of engagement.”

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