Accela Citizen Relationship Management News Brief

Paramount, California, Now Live with Accela Civic Platform for Citizen Relationship Management (CRM)

Accela, the leading provider of civic engagement solutions for government, announced today that Paramount, California, recently went live with Accela Citizen Relationship Management (CRM) on the Civic Platform. Paramount is located in Los Angeles County and has a population of approximately 55,000. The City implemented cloud-based Accela Citizen Relationship Management to improve feedback and response time, manage request tracking, and simplify access to city services and information online and via a configurable mobile application.

“The Accela Citizen Relationship Management mobile application allows residents to quickly and easily let the City know about issues,” said Kendall Smith, Accela Citizen Relationship Management Product Engineer Lead. “Employees are notified with all the key details of a service request including any photos. It’s an elegant and efficient solution and we’re excited to have it up and running now in Paramount.”

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