Accela Citizen Relationship Management News Brief

Lakewood, Colorado, Goes Live with Accela Civic Platform for Citizen Relationship Management (CRM)

Accela, the leading provider of civic engagement solutions for government, announced today that Lakewood, Colorado, recently went live with Accela Citizen Relationship Management (CRM) on the Civic Platform. Lakewood is located near Denver and is the fifth most populous City in the State of Colorado, with a population of approximately 145,000. The City implemented cloud-based Accela Citizen Relationship Management to improve feedback and response time, manage request tracking, and simplify access to city services and information online and via a configurable mobile application.

“Citizens have come to rely on their mobile devices for information and access 24/7,” said Kendall Smith, Accela Citizen Relationship Management Product Engineer Lead. “With Accela Citizen Relationship Management mobile app, agencies such as the City of Lakewood are leveraging technology and tools to provide citizens simple and immediate access to City services around the clock.”

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