Monterey Park, California Selects Accela To Streamline Civic Processes And Enhance Civic Engagement
Upgrade to Accela Automation for Land Management, Accela Mobile Office and Accela Citizen Access to Provide Transparency and Multilingual Capabilities
SAN RAMON, CA – September 10, 2013 – Accela, Inc., the leading provider of civic engagement solutions for government agencies, announced today that the City of Monterey Park, California will replace its ‘PERMITS’ Plus client-server system with Accela Automation® to streamline civic processes, enhance transparency into key government services and provide multilingual capabilities for the City’s diverse and growing community. Situated in the San Gabriel Valley, just east of Los Angeles, and with a population over 60,000 Monterey Park will leverage solutions in Accela’s Civic Cloud to reduce costs and infrastructure needs.
The Civic Cloud is built on a complete Civic Platform powered by Accela Automation. Agencies of all sizes can deploy solutions that reside on the Civic Platform to streamline and manage functions related to Land Management, Licensing, Asset Management, and Public Health and Safety.
“We have a huge opportunity to improve our communication with the citizens of Monterey Park,” said Paul Talbot, City Manager, Monterey Park. “We are long standing Accela customers and with the upgrade to Accela Automation we look forward to offering multilingual customer service and transparency into governmental processes while giving our staff the tools to be more productive in the office and in the field.”
Specifically, Monterey Park will utilize:
Accela Automation: Offers a web-based application that utilizes an open architecture and a centralized database, allowing information to be shared across departments while improving communication between office and field workers, citizens, businesses and other key stakeholders.
Accela Citizen Access™: Delivers a cost-effective way to move traditional counter and call center services to the Web, providing citizens with easy and convenient multi-language online access to the city’s permitting, building, planning, public works and fire information and activities. By streamlining processes and providing more self-service options, tasks that had previously taken days to complete can now take just hours, or even minutes, leaving staff more time to focus on other job functions and leaving contractors, business owners, homeowners, and other members of the community more time to attend to the demands of their busy schedules.
Accela Land Management: Solutions to make it easy for government agencies to coordinate all activity for consideration and approval of site and building plans, permits, inspections and code enforcement.
Accela Mobile Office: Improves mobile workforce efficiency for government workers. Designed specifically for field use and leveraging the latest in mapping technology, Accela Mobile Office helps users create inspections, investigations, service requests, work orders, code enforcement cases and manage asset inventories and condition assessments from the field.
“We’re pleased to support Monterey Park in their move to Accela Automation through the Civic Cloud,” said Maury Blackman, Accela CEO and President. “The City will realize substantial returns on investment by delivering top-notch online services across multiple languages and offering employees a user interface and capabilities to boost productivity.”