Sales Inquiries
 

Contact Us
(800) 995-8696

 


 

Accela Engage Series: Q&A with Doug Petroshius, Assistant Village Manager for the Village of Lincolnwood, Illinois

Accela Engage Series: Q&A with Doug Petroshius, Assistant Village Manager for the Village of Lincolnwood, Illinois
b2ap3_thumbnail_lincolnwood-service-requests.jpg
Doug Petroshius is the Assistant Village Manager for the Village of Lincolnwood, IL, where he has been since 2004. This year will be his first time attending Engage, and he’s looking forward to it! What are you most looking forward to at Engage 2016? I work for the Village of Lincolnwood, which has been a Springbrook customer since 2003. Recently with Accela’s acquisition of Springbrook (now Accela Finance and Administration) and Lincolnwood’s implementation of Accela Citizen Relationship Management (CRM) earlier this year (and recently executed contract for Accela Land and Licensing and Case Management), my community is investing in the Accela Civic Platform. I am looking forward to understanding more about the Accela approach to software and previewing other software systems. What do you hope to learn at Engage 2016? The “big picture” outlook for Accela and their plan to merge them together into an enterprise system, specifically pertaining to...
Continue reading
3424 Hits
0 Comments

Accela Engage Series: Q&A with Stan Reichert, IT Project Manager for Oklahoma City

Accela Engage Series: Q&A with Stan Reichert, IT Project Manager for Oklahoma City
Stan Reichert is IT Project Manager with the City of Oklahoma City, Oklahoma. He has been joining us at Engage for the past 10 years, and has been a frequent speaker and collaborator at this event. Have you attended Engage in the past? Yes, for about 10 years. If so, what things do you enjoy most about Engage? Connecting with other clients with similar interests and needs as well as solving common problems together. I also enjoy being able to meet with Accela staff face-to-face. What are you most looking forward to at Engage 2016? Learning about what is coming up in future versions of 8.0.x for Accela Land Management and Accela Licensing and Case Management. Also, seeing and understanding other clients’ experiences with Version 8 in regards to rolling it out – positive and negative. What do you hope to learn at Engage 2016? Continuing to learn more about...
Continue reading
3600 Hits
0 Comments

Launching Accela CRM: Muhlenberg Township Shares Its Keys for Success

Launching Accela CRM: Muhlenberg Township Shares Its Keys for Success
Recently, Muhlenberg Township, Pennsylvania, launched Accela Citizen Relationship Management (formerly PublicStuff), expanding its use of the Accela Civic Platform – the Township also uses Accela Finance and Administration to manage its complex finance and accounting processes.  Notably, the Township was able to launch Accela Citizen Relationship Management (CRM) in less than seven weeks. As a way to understand this successful launch, and hopefully provide lessons to those currently in the implementation stage (and others considering a CRM solution), I spoke with Joe Mench, Director of Information Technology for the Township. Like many IT officials in local government, Joe wears many hats. Not only is he responsible for IT planning, but he also serves as business analyst, strategist and designer for the Township. In bringing Accela CRM to his community, Joe was involved in the purchasing and implementation of the product. (He’s also a citizen user – he lives in Reading,...
Continue reading
4843 Hits
0 Comments

Evanston 311: City Celebrates Five-Year Anniversary of Its Successful 311 Call Center

Evanston 311: City Celebrates Five-Year Anniversary of Its Successful 311 Call Center
b2ap3_thumbnail_evanston-311-home.jpg
b2ap3_thumbnail_evanston-311-street-signs.jpg
b2ap3_thumbnail_evanston-311-5-year-anniversary-tweet.jpg
b2ap3_thumbnail_evanston-311-japanese_20160308-200834_1.jpg
This post is part of our weeklong celebration of 311 Day on March 11th. Use the hashtag #Getthe311 to follow the celebration on Twitter. ---- Earlier this month, the City of Evanston, Illinois, celebrated the five-year anniversary of its successful 311 call center. The success of the program can be summed up by this July article in the Chicago Tribune . Columnist Christine Wolf describes how, following an accident involving her son, Evanston 311 helped drive change that brought improved signage to a dangerous intersection. “Knowing I had someone to call about an issue important to me kept the lines of communication open and positive – a much-needed reminder for this working mom,” she wrote. Since implementation, the City has received 678,101 calls, 132,270 requests, 9,916 live chats and 1,459 texts. What makes Evanston 311 worth celebrating is the City's commitment to public service. In addition to a 311 line,...
Continue reading
5060 Hits
0 Comments

The Mobile Citizen: Winter Storm Jonas, Philly 311 and a New Form of Customer Service (Part 4 of 4)

The Mobile Citizen: Winter Storm Jonas, Philly 311 and a New Form of Customer Service (Part 4 of 4)
b2ap3_thumbnail_Philly-311-Twitter_Be-Prepared.jpg
b2ap3_thumbnail_Philly-311-Twitter_Snow-Coming.jpg
b2ap3_thumbnail_Philly-311-Twitter_Plan-Accordingly.jpg
b2ap3_thumbnail_Philly-311-Twitter_Until-Midnight.jpg
b2ap3_thumbnail_Philly-311-Twitter_Good-Morning_20160210-230645_1.jpg
b2ap3_thumbnail_Philly-311-Twitter_request-submission.jpg
b2ap3_thumbnail_Philly-311-Twitter_Mobile-App.jpg
b2ap3_thumbnail_Phily-311-Twitter_citizen-response.jpg
This is the fourth post in a series on "The Mobile Citizen," a look at how the Civic Platform is helping agencies of all sizes engage their mobile citizens and stay ahead of the "mobile mind shift." ------ Late last month, Winter Storm Jonas hit much of the east coast. From Friday, January 22 to Sunday, January 24, the storm affected 102.8 million people and covered about 434,000 square miles in 26 states, according to the NOAA. For many local government officials, Winter Storm Jonas meant around-the-clock work to keep citizens safe, roads accessible and communication constant. In Philadelphia, the nationally renowned Philly 311 call center received more than 21,000 calls (8x more than normal), nearly 8,000 requests via its Accela-powered mobile app and website and 6,000 requests through social media. The efforts of the team behind Philly 311 are evidence of the changing nature of customer service in local...
Continue reading
5020 Hits
0 Comments

Extending the Civic Platform to Connect Government and Citizens

Extending the Civic Platform to Connect Government and Citizens

With the Accela Civic Platform, we want to align government and citizens to build better communities.  By continuing to expand our platform, we can help agencies of all sizes with a wide variety of solutions.

Accela’s core focus has been around land and asset management and business licensing, so when we looked to grow our platform we stuck to offerings that fit and were an extension of these solutions. We have added Legislative Management, Recreation and Resource Management, Environmental Health and Safety, Citizen Relationship Management and Right of Way Management to our platform and continue to add new capabilities to help agencies innovate and engage citizens.

Continue reading
11154 Hits
0 Comments