Accela Automation® Track

8:30a - 10:45a
Case Study: Lessons Learned from Implementing Accela Automation (Washington, D.C.) (2-Part Session)
Implementation of Accela Automation at the Department of Consumer and Regulatory Affairs (DCRA) in Washington, D.C. was the second largest undertaking by Accela in 2007. DCRA purchased code enforcement, permitting, and licensing modules as well as Accela GIS™, Accela Wireless, and Accela Citizen Access™. A representative from DCRA will describe the efforts and lessons learned in various stages of the implementation. Agencies that are about to begin Accela Automation implementation or are in the early stages of their implementation can benefit greatly from this presentation.
Intended audience: Users, Administrators, Services Partners
View presentation

8:30a - 9:30a
Migrating to the Improved SPEAR Form
Powerful new features of the Single Portlet Entry and Review (SPEAR) form make the entry and review of data within Accela Automation easier and more efficient than ever. Learn all about the new features and what you need to do to put these features to use in your agency.
Intended audience: Advanced Administrators, Services Partners
View presentation

9:45a - 10:45a
What is PCI Compliance and Why is it Important?
Agencies that process credit cards will understand why PCI (Payment Card Industry) standards are required and how they can be compliant to best protect against security breaches of financial data. Learn what Accela has done to comply with PCI, and see what that means for your agency when deploying Accela Automation.
Intended audience: Agency Directors/Managers, Administrators, Services Partners
View presentation

11:00a - 12:00p
Accela Automation Product Roadmap: Blueprint for the Future
Highlights of Accela's Product Roadmap for Accela Automation, including Accela Citizen Access™, Accela GIS, Accela Wireless, and Accela IVR™. Accela's Product Management Team will also discuss Accela's product enhancement process.
Intended audience: Users, Administrators, Agency Directors/Managers, Services Partner
View presentation

11:00a - 12:00p
Case Study: Applying BIM Technology to Streamline Plan Review
This presentation will provide an understanding of the new 3-D Building Information Model (BIM) – why it’s important, why it’s gaining popularity, and what impact it will have on building departments and the private sector. Demonstrations will show an actual BIM project authoring process, a potential automated electronic self check service through Accela Citizen Access, and the process of submitting a BIM project architectural rendering to the City of Alameda, California and subsequent manual and automated plan review processes using Accela Automation. A recap of Alameda’s experience will discuss methods used, hurdles to overcome, and potential for the future.
Intended audience: Building Officials, Plan Reviewers, Code Compliance officers, IT professionals.
View presentation

1:00p - 2:00p
Case Study: Implementing an Improved Complaint Process (Cleveland, Ohio)
Faced with not being able to accurately report results of Complaints, send follow-ups or final results to the Mayor's office or Council members, or track what number of violation citings resulted from a complaint, the Cleveland Department of Building and Housing requested assistance from IT to get a better grasp of how complaints were being received and tracked. A representative from the department will show how correctly identifying and mapping a streamlined process and configuring a new CAP type in Accela Automation improved the process, increased accountability, and virtually eliminated the massive amounts of paper used and the ensuing paper trail.
Intended audience: Users, Administrators, Services Partners
View presentation  |  View handouts 

1:00p - 2:00p
The ABCs of EMSE
This session will outline best practices and practical examples of how Event Manager Script Engine (EMSE) scripts are being configured to take automation to the next level. Learn how your specific business rules can be enforced through scripting to increase efficiency, accuracy, and accountability.
Intended audience: Advanced Administrators, Services Partners
View presentation

2:15p - 3:15p
Automating Licensing and Registration Processes
Learn how Accela Automation and Accela Citizen Access can automate all of your licensing and enforcement needs. This session will demonstrate our Licensing & Case Management module with new features and functionality for set up for handling licensing, registrations, renewals, case management and online access for citizens. Business Development Director, Karin Vertefeuille will be talking about upcoming planned enhancement releases and best practices use of the product. She will be encouraging an open forum to gather suggestions for future licensing enhancements, possible user groups, best practice sharing and more.
Intended audience: Users, Administrators, Services Partners
View presentation

2:15p - 3:15p
Going Public! Setting Up Accela Citizen Access
Learn how to leverage new Accela Citizen Access configuration tools to set up and deploy this service. This session will detail how to integrate Accela Citizen Access into your existing agency Web portal, customize text and labels, enable and disable features, manage the public registration process, and much more.
Intended audience: Advanced Administrators, Services Partners
View presentation

3:30p - 4:30p
Accela Citizen Access: Power to the Public User
See how Accela Automation customers are enabling their customers for self-service via Accela Citizen Access and reducing call volume and over-the-counter transactions. This session will walk through best practice configurations for features such as permitting, licensing and license renewals, service requests, code enforcement and complaints, inspection scheduling, and more.
Intended audience: Users, Administrators, Services Partners
View presentation

3:30p - 4:30p
Configuring Inspection Workflow and Security
Learn how to set up and manage inspections in logical order of performance, including controlling inspection prerequisites, scheduling timing, and more.
Intended audience: Advanced Administrators, Services Partners
View presentation

Questions? conference@accela.com