Accela IVR

Accela IVR, an interactive voice response system, provides customers with 24-hour access to request neighborhood services, reporting of potholes or a down streetlight. Your staff and citizens can request and check the status of service request or inspection from a touch-tone phone, at any time.

Access Information Anytime

In any infrastructure project, time means money, and keeping services and inspections moving is one of the best ways to save both. Accela IVR allows the public to access service and inspection schedules and information over a touch-tone phone, 24 hours a day, 7 days a week.

Update Data in Real-Time

In real time, Accela IVR lets you interact with the service data to request, reschedule, or cancel the intended

service; you can even retrieve status results as well. All service changes and inquiries are immediately posted to your Accela database for your staff and other departments to use.


Features:
  • Make services available 24/7
  • Streamline and accelerate the service workflow
  • Easily access property or parcel information
  • Improve customer relations through 24-hour self-service
  • Expand call capacity faster and at a lower cost
  • Multi-language support
  • Automate routine tasks such as scheduling
  • Process more requests without straining resources
  • Citizen can request inspection information via email