| building-WORKS™
| Offered by Tele-Works, Inc.
Tele-Works provides local governments with affordable interactive
voice response (IVR) that connects citizens with Accela’s
e-government applications. Through automated inbound and outbound
communications, Tele-Works offers low-risk solutions that provide
citizens fast access to information any time, anywhere, using only
their telephone.
Together, Accela and Tele-Works help local governments across the
nation improve revenue collection, reduce costs, and improve citizen
service with an IVR solution that is affordable, reliable, and quick
to implement.
Since 1986, Tele-Works has focused exclusively on serving local
governments with superior IVR solutions that increase citizen satisfaction
and staff productivity.
building-WORKS™ IVR provides contractors,
homeowners, and staff 24/7 automated self-service options to track
and manage a wide range of building department responsibilities
and operations.
Features:
Users can access building department information to:
• Hear the status of a plan review
• Hear results of an inspection
• Schedule, reschedule, or cancel an inspection
• Request a fax of inspection codes and permit
information
• Hear answers to frequently asked questions
Inspectors can quickly post inspection results from the field, using
only their cell phone.
Key Benefits:
• Saves staff time by reducing manual inspection
processing
• Facilitates faster inspection results, with fewer
mistakes; inspectors and users save valuable time
with reliable information
• Offers interactive solution for keeping users
informed; users have choices for accessing information
at times and places convenient to them
• Makes information accessible from the field via
phone; no expensive equipment required
• Updates information consistently in real time;
permit holders do not have to wait for inspection
results
building-WORKS is a single, easy-to-use integrated product that
serves both staff and citizens, saving time and money for a low
total cost of ownership and a proven ROI.
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