| VoicePermits™
| Offered by Selectron Technologies, Inc.
Selectron is proud to have a long-standing business relationship
with Accela. Beginning in 1994, by initially interfacing with Sierra
Computer Systems, and with subsequent interfaces to Tidemark Advantage™,
Kiva DMS™ and Accela Automation®, we are proud of our
strong history and shared successes.
Selectron’s extensive knowledge of the application benefits
being used by the more than 110 Accela clients we serve, ensuring
that the Voice, Web or Mobile solution is installed to meet the
comprehensive business processes offered by each Accela application.
In communities across North America, government agencies are faced
with the challenge of reducing expenditures while meeting an increasing
need for taxpayer services. Fortunately, technology offers myriad
solutions to automate processes, speed data integration, and reduce
workload.
VoicePermits™ has been installed
with Accela customers since its inception in 1994, including Clackamas
County, OR (PermitsPlus), City of Vancouver, WA (Tidemark), and
Pinal County, AZ (Automation).VoicePermits is a dynamic Interactive
Voice Response (IVR) solution, built to meet the needs of local
agencies. IVR allows interaction with a database via telephone,
using a combination of spoken messages and touchtones. As a direct
interface to permitting and inspection information, VoicePermits
enables processing functions to be performed in real time, from
any location, 24 hours a day, 7 days a week - without compromising
security.
Building contractors can schedule or cancel inspections and review
inspections and inspectors can post results from the field. The
base system provides spoken site-address verification, enabling
two-way permit-based voice messaging between inspectors and contractors.
Key Benefits
By taking over the majority of phone and data entry work, VoicePermits:
Improves accuracy by reducing transcription errors
Increases efficiency through decreasing inspector
time spent in the office
Reduces workload of office staff by equipping users
with self-help capabilities
Improves customer satisfaction by making information
available quickly and easily
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