Cleveland, Ohio Transforms its Community with Enterprise Land Management Solution

City places itself at technology forefront with integrated enterprise system and expanded mobile office suite 

The Challenge

Like many jurisdictions across the U.S., Cleveland, Ohio was in need of a major technology upgrade if it wanted to improve how it delivered services to its citizens. City departments that worked closely together were using more than 15 disparate systems and manual processes to manage activities including permit issuance, license renewals, inspection management, and plan reviews. The City sought to implement an enterprise e-government solution that would bring multiple departments under a common database, provide online access to government services, and empower inspectors with tools to access information in the field using wireless PDAs powered by Intel® XScale™ technology. 

The Solution

As a pilot city for the Digital Communities Initiative, Cleveland has implemented an enterprise solution that is comprised of application, computing, and networking solutions from the world’s leading companies. Using wireless technology and innovative applications to expand and improve services for businesses and citizens, the city of Cleveland is fulfilling the vision of Digital Communities.

The Result

Cleveland’s enterprise solution has been live for less than one year but City officials are already beginning to see the benefits of e-government.

• Improved employee productivity—By automating workflow and   providing access to real-time information from a central database, the   City’s new enterprise solution has streamlined operations and improved   application processing time.
   
• Anytime, anywhere access—A Web-based solution with mobile computing capabilities means that even when employees are working from the field, they are never out of touch with the office.
   
• Self-service options—By providing on-line access for submitting and tracking applications, Cleveland’s citizens are able to access the most current application status at any time.