Accela Automation® is a Web-based enterprise application that creates a more citizen-centric, performance-based government. By utilizing innovative products, proven strategies, and professional services, Accela Automation empowers every government employee and the people they serve.

  centralized suite of software products operating off a common database
• Connects disparate systems and users across departments
• Provides a personalized and easy-to-use interface for accessing   information
• Adapts and scales easily to support an agency’s expanding needs
• Enhances citizen access and self-service

Accela Automation is built on the Vantage360® architecture that can be implemented and integrated with a full range of hardware and software platforms. Vantage360 enables Accela’s software solutions to integrate enterprise information resources, and features a powerful set of tools that allow end-users to enhance the way they interact with agency data.


Accela Automation offers complete automation:

Customized Applications – Agencies can configure Accela Automation to mimic existing application, case, permit, and asset types. Each application type can be further customized with user-defined fields and formats. Examples of customized applications include residential permits, electrical permits, land-use permits, business licenses, and water utility assets.

Powerful Workflow – Accela’s implementation team works with your agency to create workflows based on your agency’s existing practices. Workflows can be very complex, involving several departments and multiple steps; or can be simpler, involving a single department and just a few steps.

Ad-Hoc Reports – Accela Automation provides your agency with the option to create customized reports to supplement the pre-configured reports that come with the system. The system’s Report Manager offers the flexibility to create reports for managers, departments, individuals, or the entire agency, utilizing outside reporting solutions as needed.

Project Management – Utilizing Accela Automation, your agency can project and manage the growth of your community, services, and resources. Once a project is begun, the system ensures that the project follows the plan guidelines—the system can track and manage grant variances, set conditions, historical and environmental issues, departmental reviews, and appeals.

Fee and Cashier Management – Accela Automation provides administrators with the ability to quickly define fees and fee schedules. Users can assess, invoice, and receive full or partial payments for each permit and license, and all transactions are stored as an audit trail.

Scripting Tool – Accela IntelliScript™ is a powerful scripting tool that provides a logical, step-by-step method for collecting information and performing key business tasks. Administrators can build and refine scripts without any programming knowledge. IntelliScript technology enables service professionals to ask the right questions at the right time, thereby ensuring the quality of each contact.

Inspection Guidesheets – The system provides configurable guidesheets that facilitate completion of inspections in Accela Wireless. Guidesheets include standard comments, drop-down menus, and checklists so inspectors can quickly process inspections and submit results.

Mass Processing – Accela Automation provides the ability to perform mass processing of permit applications, cases, and payments. Mass processing can save time for growing agencies that are managing large construction projects with multiple applications.

Advanced Conditions—The system provides the ability to effectively manage parcels and their associated conditions. Locks, holds, notices, and other special conditions can trigger alerts to users as they are processing applications, ensuring that important criteria are not overlooked and applications are completed properly.

Purchasing Options
Whether you are looking for a single application or an entire enterprise system, Accela offers several purchasing options to help put e-government solutions easily within reach:

Accela is listed on several Government Schedules that let local, state, and federal agencies bypass the lengthy RFP process and receive Accela products at the best available price.

Accela also offers Financial Services to help agencies fund their
e-government projects through a tax-exempt municipal lease program.

You can also  submit your agency’s RFP/RFI to the Accela Procurement Department at any time.

To learn more, contact Accela today.