In today’s fast-paced world, people have come to expect immediate access to information. For government agencies, moving their traditional counter services to the Web is a cost-effective way to provide better services. Accela Citizen Access allows agencies to interact with their citizens in a more meaningful way by providing on-line access to government services and information.

Provide a Complete Solution
Accela Citizen Access provides a complete solution from start to finish. Citizens can access services and carry out entire processes on-line—from looking up information, to applying and paying for permits, to printing off completed paperwork, citizens save time and money by taking advantage of many government services from the convenience of the home or office.

Increase Productivity
With an e-government solution that is available 24 hours a day, agencies can provide better, faster services to their citizens. Streamlining processes and providing more self-service options means that permits and applications that used to take weeks to complete now just take days. Citizens are happy because they are receiving services more efficiently and staff have more time to focus on other job functions.

Features:
» Have the convenience of access 24/7
» Check the status of plans, inspections, or projects
» Schedule and sign off inspections
» Set up fees and business rules to allow for on-line payment
» Reduce call volume by accepting comments, complaints, or
   service requests via the Web
» Look up information on permits, parcels, and history