Accela IVR™, an interactive voice response system, provides customers with 24-hour access to permit and inspection services. Your staff and citizens can request, check, and verify permit applications and inspections from a touch-tone phone, at any time.

Access Information Anytime
In any building project, time means money, and keeping inspections moving is one of the best ways to save both. Accela IVR allows contractors, inspectors, and the public to access inspection schedules and information over a touch-tone phone, 24 hours a day, 7 days a week.

Update Data in Real-Time
In real-time, Accela IVR lets you interact with the inspection data to request, reschedule, or cancel inspections; you can even retrieve inspection results as well as permit application status. All inspection changes and inquiries are immediately posted to your Accela database for your staff and other departments to use.

Features:
» Extend hours of operation by making services available 24  hours a day, 7   days a week
» Streamline and accelerate the entire inspection workflow
» Remove geographic and time barriers to accessing inspection    information
» Improve customer relations through 24-hour self-service
» Expand call capacity faster and at a lower cost
» Configure the call menu to reflect your existing business processes
» Process more inspection requests without straining personnel    resources
» Automate routine tasks, such as scheduling inspections, posting   inspections results, and retrieving inspection results
» Allow inspectors to post inspections results from the field
» Enable citizens to request  inspection information via fax