| The Challenge
Like many jurisdictions across the U.S., Cleveland, Ohio was in need of
a major technology upgrade if it wanted to improve how it delivered services
to its citizens. City departments that worked closely together were using
more than 15 disparate systems and manual processes to manage activities
including permit issuance, license renewals, inspection management,
and plan reviews. The City sought to implement an enterprise e-government
solution that would bring multiple departments under a common database,
provide online access to government services, and empower inspectors with
tools to access information in the field using wireless PDAs powered by
Intel® XScale™ technology.
The Solution
As a pilot city for the Digital Communities Initiative, Cleveland has
implemented an enterprise solution that is comprised of application, computing,
and networking solutions from the world’s leading companies. Using
wireless technology and innovative applications to expand and improve
services for businesses and citizens, the city of Cleveland is fulfilling
the vision of Digital Communities.
The Bottom Line
Cleveland’s enterprise solution has been live for less than one
year but City officials are already beginning to see the benefits of e-government.
• Improved employee productivity—By
automating workflow and providing access to real-time
information from a central database, the City’s new
enterprise solution has streamlined operations and improved application
processing time.
• Anytime, anywhere access—A Web-based
solution with mobile computing capabilities means that even
when employees are working from the field, they are never
out of touch with the office.
• Self-service options—By providing on-line
access for submitting and tracking applications, Cleveland’s
citizens are able to access the most current application
status at any time.
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