The Challenge
The city of Kirkland was looking for a way to streamline its licensing processes, which were prone to data errors and inconsistencies in fee calculations.

In addition, the City wanted to offer citizens the option to apply and pay for licenses on-line.

The Solution
The City turned to Accela to provide an automated solution for licensing that could centralize data and services. Eventually, the solution was expanded to automate building and planning services as well.

Agencies that have automated include:

• City Clerk
• Building
• Fire Prevention
• Public Works
• Planning

The Bottom Line
Kirkland’s use of e-government technology provides an effective solution that allows the City to efficiently manage the delivery of services.

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