| The Challenge
The Michigan Department of Consumer and Industry Services, Bureau
of Construction Codes (BCC) issues and renews over 40,000 permits
annually. BCC employees were spending so much of their time processing
permits that they were unable to manage their other tasks. At the
same time, contractors were unsatisfied with how long it was taking
to receive simple construction permits—often up to 15 working
days.
The Solution
In an effort to increase services, the Bureau launched a public
access portal to provide Michigan contractors with an automated
application process for electrical, mechanical, and plumbing permits.
The system automatically detects errors or incomplete information,
ensuring that the initial application is complete and accurate.
The Bottom Line
The development community has embraced the benefits of the faster,
on-line system and Bureau employees have been freed from an endless
trail of permitting tasks. Today, the BCC processes 25% of its permits
on-line using Accela’s Web portal.
 Download
full story ›
|
|
