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After the Storm: How New Orleans is Leveraging Technology for Response and Recovery
 

 

1. Call Center Processing:

 

return to overview

2. Geolocate Addresses:

 
     
 


The Accela Service Request module provides a single interface for gathering and tracking information about damaged structures and buildings.

 


To locate specific addresses, the City can leverage information from its GIS database.

 
         
 

3. Inspection Scheduling:

 

4. Field Inspections:

 
     
 


As data is gathered, City staff schedules and assigns inspections.

 


Armed with mobile devices running Accela Wireless, inspectors are dispatched to the field to assess the condition of buildings.

 
         
 

5. FEMA Safety Assessment Forms:

     
       
 


Data collected by the City is immediately dispatched to FEMA, expediting the process of procuring relief funds.

     
       
     

 

 
Steps to Recovery
   
 


view schematic

 
   
1. Assess Damage
 

Accela Automation provides the City with a centralized database for gathering and tracking information about damaged buildings and structures. Armed with mobile devices running Accela Wireless, City inspectors are dispatched to the field to perform inspections in New Orleans and the surrounding parishes. Inspection results can be transmitted to the agency database in real-time using wireless hot spots and in turn, damage assessment information is reported to federal relief agencies.

2. Disseminate Information
   
3. Manage Reconstruction
   

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