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1. Call Center Processing:
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to overview
2. Geolocate Addresses:
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The Accela Service Request module provides a single interface for
gathering and tracking information about damaged structures and
buildings.
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To locate specific addresses, the City can leverage information
from its GIS database.
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3. Inspection Scheduling:
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4. Field Inspections:
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As data is gathered, City staff schedules and assigns inspections.
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Armed with mobile devices running Accela Wireless, inspectors are
dispatched to the field to assess the condition of buildings.
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5. FEMA Safety Assessment Forms:
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Data collected by the City is immediately dispatched to FEMA, expediting
the process of procuring relief funds.
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