Licensing and case management are the critical functions that are performed in order to protect the health and safety of the public. Given budget constraints and limited resources, agencies need to have technology solutions that will enhance their unique knowledge in helping to create the most effective and efficient methods for handling the processing of licenses, permits, and registrations from application through inspection, and within any investigatory or enforcement actions.

AUTOMATE the licensing, registration, and permit application and renewal processes for your agency including individual and business licenses, simple and complex registrations, occupational licensing, establishment and work permits, and much more.

TRACK enforcement actions that involve licensing and random site inspections, complaint or regulatory investigations, hearing and legal actions, board decisions, and more.

The Accela Licensing & Case Management solution can help your agency manage and track these activities in one integrated system.

Manage Unlimited Licenses and Cases
Every agency’s licensing and registration program has special needs associated with its unique regulations, statutory requirements, and internal procedures. Accela solutions provide the flexibility for managing and processing an unlimited number of licenses and registration types. The system allows you to easily create new case types and business rules to reflect the regulations of your jurisdiction.

Improve Customer Service
Your citizens expect timely customer service when they are trying to obtain the license or registration they need to operate their business. By automating many of the tasks associated with issuing a license— department reviews, sign-offs, inspections, and approvals—your staff can provide more efficient, accurate service.

Integrate with GIS
The ability to link to an agency’s database is important. By automating map analysis tasks, automatic alerts can inform staff of land-use restrictions, allowing them to respond to the applicant more quickly and resolve situations early in the process. Accela GIS™ allows agencies to share GIS information with the public, enabling citizens to access maps to identify features, print or save maps to their computers, or locate points of interest in and around their cities.

Find our more in the Accela Licensing & Case Management brochure.