For over 25 years, Accela has been the leading provider of government enterprise software solutions that provide agencies with the ability to automate workflow, track information, and manage data from a centralized database. Our products allow agencies to reduce workload, increase efficiencies, and provide citizens and businesses with easier, more convenient access to government services.

Meet Accela Automation
Leading Solution for Web-based Government Automation

Accela Automation® is a customized application that provides multiple departments within your agency a solution to automate workflow, forms management, activity tracking, cashiering, and other important daily tasks. A centralized database allows you to share information across departments and easily configure application types, business processes, fees, and reports to match your agency’s practices.

The Accela Automation enterprise application includes modules and
add-on products.

Accela Automation Modules
Modules automate activities of a single department or work as an enterprise solution to manage the services of an entire jurisdiction:

Accela Asset Management™ tracks and manages assets and resources—fleet, street, water, wastewater, plant and facilities, sewer, parks and recreation, railway, and roadway.

Accela Land Management™ manages all land use and community development activities—permits, inspections and reviews, zoning, project plans, and code enforcement.

Accela Licensing and Case Management™ automates the licensing and registration program for an agency—general business licenses, simple and complex registrations, and occupational licensing.

Accela Public Health & Safety™ tracks and manages the permit and inspection activities that ensure community health standards are upheld and environmental health regulations are enforced.

Accela Service Request™ automates and manages interdepartmental or citizen service requests, complaints, or inquiries, providing an effective way to strengthen citizen relations.

Accela Automation Add-on Products
Add-on products expand and enhance the functionality of Accela Automation:

Accela Citizen Access™ delivers a cost-effective way to move traditional counter services to the Web, providing citizens and businesses with easy and convenient online access to government services.

Accela GIS™ gives staff direct access to view geographic representations of all land use, zoning, and infrastructure information associated with a parcel, permit, inspection, or plan.

Accela IVR™ provides citizens and staff with 24-hour access to request, check, and verify permit applications and inspections from a touch-tone phone.

Accela Wireless™ delivers an effective mobile government application that extends processing capabilities to the field for inspections, code enforcement, work orders, service requests, and more.

For the latest information on Accela's Classic Products (Kiva DMS™, Tidemark Advantage™, Asset Management System, and 'PERMITS' Plus®), please visit the Product Updates section.