Accela Service Request™ automates and manages interdepartmental or citizen requests for service, complaints, or inquiries. Accela Service Request allows you to organize and manage requests and strengthen citizen relations.

Departments that currently use Accela Service Request include:

Improve Customer Service
By automating all of your service requests and providing a centralized database for this information, Accela Service Request ensures that your agency is able to access real-time information about the status of any request at any time. Managing information is easy, saving staff time and reducing their overall response time to incoming requests.

Assign Projects Automatically
Accela Service Request allows you to automatically assign service requests based on a variety of criteria that help you determine who is most qualified to handle the request. Additionally, alerts can be set to automatically request a follow-up action or additional information. By automating internal procedures, service can be provided consistently and thoroughly to all citizens.

Utilize a Knowledge Base
As requests are received and stored in your centralized database, your agency can begin to take advantage of a growing knowledge base. This library of information can be used to provide consistent answers to customer issues, generate a list of FAQs, and provide management with information about the most prevalent concerns in the community.

Find out more in the Accela Service Request brochure