Accela Automation offers comprehensive, full-enterprise metrics and analytics that bring an agency’s big-picture view into focus and make it easy to create customized reports for managers, departments, individuals, or an entire agency. Features like SmartCharts™ and Quick Queries™ provide summarized business information in charts and graphs that are straightforward to use, exportable, and allow end-users to view real-time data at-a-glance.

From small agencies with just a handful of staff to some of the largest agencies in the U.S., Accela Automation can fit the needs of any agency and has the flexibility to scale as your agency grows. Not only can you incorporate additional departments, you can incorporate additional solutions such as asset management, licensing, and more, bringing your agency one step closer to a complete end-to-end solution.

Accela Automation takes advantage of the Accela Vantage360® portal-based architecture that allows end-users to personalize their user interface from a list of portlets or business functions, and display only the information they use on a daily basis. By putting users in command of their interface, everyone in the agency can view information from a vantage that best serves their way of interacting with agency data.

Armed with a mobile device and Accela Mobile Office™ software, inspection management capabilities are available in the field—reducing driving time, facilitating real-time schedule changes, improving scheduling efficiency, and enabling spontaneous inspections. An online connection is not required, and inspectors can print reports, notices, and permits wherever their job takes them. Using Accela Mobile Office, the City of New Orleans inspected 125,000 buildings in 10 weeks following Hurricane Katrina.

Accela provides tight integration for GIS, reducing time in the field and lowering associated costs through map analysis. Accela GIS™ geospatially displays all land-use, zoning, and infrastructure information associated with a parcel, permit, inspection, or plan. Built on the ArcGIS Server™ platform by ESRI®, Accela GIS allows you to create multiple map layers and automate complex, repetitive tasks.

Accela Automation includes a complete set of online service options that can be accessed any time, anywhere to manage complex processes like permitting, license renewals, and fee payments. As a result, businesses gain more time and flexibility to do business, and agencies improve customer service levels, streamline workflow, and give staff more time for other projects.

By moving traditional counter services to the Web, agencies can reduce call center volume and office visits. Accela Citizen Access™ allows agencies to interact with their citizens in a more meaningful way by providing online access to government services and information – looking up information, applying and paying for permits, printing off completed paperwork, and more. All data is processed in real-time and the workflow mimics the agency business requirements.