What’s New in
6.2? Release Recap
Included below is a list of new features in version 6.2. For a complete
list of the new features in this release, please contact the Customer
Resource Center.
Notice
Port Change in Accela Automation® Application Server –
With the release of Accela Automation 6.1, the application server default
port changed from 2080 to 3080. User groups connecting to Accela Automation
via Accela Wireless Server need to change the URL settings in Accela Wireless
Server settings to point to the correct port.
New Features
Accela IVR 6.2 new features require Accela Automation 6.2 or Kiva
DMS™ 8.0 or later.
Credit Card Payment. End-users pay the total balance
remaining on a Case, Application, or Permit (CAP) using a credit card.
Receipts are an option in the Accela IVR call tree. Administrators can
configure Accela IVR to automatically generate receipts via e-mail or
fax.
Inspection Phone Number. Accela IVR allows an end-user
to provide an inspection phone number when scheduling an inspection.
Limiting IVR Username to Six Digits. Accela IVR limits
IVR username to six characters for compatibility with Accela Automation.
Smart Scheduling. Incorporates AM/PM scheduling options
when scheduling an inspection.
Transfer Call By Address. Accela IVR adds functionality
that allows a caller to request to be transferred to a district office.
When a caller selects the option to transfer to a district office, Accela
IVR uses the Case, Application, or Permit address to determine the appropriate
district office and then transfers the caller to the designated district
office telephone number.
Product Roadmap
The next release of Accela IVR will be version 6.3 and is scheduled for
release in December 2006.
Questions?
For additional release information, such as requesting the upgrades for
your agency or obtaining a copy of the complete release notes, please
contact the Customer Resource Center.
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