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Accela IVR™ 6.6

 

Complete release notes are available through the online support center. If you do not have a support center
log-in, contact the Customer Resource Center at support@accela.com.

 

What’s New in 6.6? Release Recap
Included below is a list of new features in version 6.6. For a complete list of the new features in this release, please contact the Customer Resource Center.

New Features
Use CAP Structure for IVR Call Flow – Allows an administrator to set up the CAP structure in the Accela IVR application so the user can navigate from group to sub-group to category to be able to pick the correct CAP type.

Use WAV instead of Text To Speech – Provides user with the option to use pre-recorded voices instead of Text to Speech (TTS).

Product Roadmap
The next release of Accela IVR will be version 6.7 and is scheduled for release January 2009.

Questions?
For additional release information, such as requesting the upgrades for your agency or obtaining a copy of the complete release notes, please contact the Customer Resource Center.

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