Author
David Shaeffer
Accela Engage Series: Q&A with Doug Petroshius, Assistant Village Manager for the Village of Lincolnwood, Illinois
Doug Petroshius is the Assistant Village Manager for the Village of Lincolnwood, IL, where he has been since 2004. This year will be his…
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The Mobile Citizen: Accela, the Construct API and…Lasagna? (Part 3 of 4)
This is the third post in a series on “The Mobile Citizen,” a look at how the Civic Platform is helping agencies of all…
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The Mobile Citizen: What Makes a Good Mobile Tool? (Part 2 of 4)
This is the second post in a series on “The Mobile Citizen,” a look at how the Civic Platform is helping agencies of all…
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Launching Accela CRM: Muhlenberg Township Shares Its Keys for Success
Recently, Muhlenberg Township, Pennsylvania, launched Accela Citizen Relationship Management (formerly PublicStuff), expanding its use of the Accela Civic Platform – the Township also uses…
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Evanston 311: City Celebrates Five-Year Anniversary of Its Successful 311 Call Center
This post is part of our weeklong celebration of 311 Day on March 11th. Use the hashtag #Getthe311 to follow…
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The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)
There’s a shift happening in how we get information, use services and communicate with others. It’s a mobile shift. Forrester, a leading market research…
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The Mobile Citizen: Winter Storm Jonas, Philly 311 and a New Form of Customer Service (Part 4 of 4)
This is the fourth post in a series on “The Mobile Citizen,” a look at how the Civic Platform is helping agencies of all…
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Accela Engage Series: Q&A with Stan Reichert, IT Project Manager for Oklahoma City
Stan Reichert is IT Project Manager with the City of Oklahoma City, Oklahoma. He has been joining us at Engage for the past 10…
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