mobility Archives - Accela

Category Archives: mobility

El Paso County Fights Food Poisoning with Data

Accela
The Colorado County Uses Accela for Environmental Health to Inform Residents About High Risk Restaurants and Spot Food Inspections Issues (Alpha / Flickr) Whether it’s craft beer at Oskar Blues, rigatoni at Red Gravy or gluten-free sweets at Coquette’s Bistro and Bakery, the cooks in Colorado Springs have a dish for almost any visitor. Yet with roughly 23 million tourists visiting the mountain town each year, food inspectors have made safety a top priority by using smart city tools like data analytics and mobile technologies to monitor compliance.Sitting near famous outdoor sites like Pikes Peak and Garden of the Gods National Natural Landmark Park, Colorado… Continue reading

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Accela 2018 Trendsetter Awards Honor Government Innovators

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State and Local Agencies Showcase Digital Innovation Initiatives at the Accelarate Trendsetter Awards After three days of keynote talks, breakout sessions, panels, product demos and networking, officials in government technology space closed Accelarate, Accela’s customer conference, by honoring agencies and individuals that had made an impact in their communities.On Friday, Accela’s Chief Product Officer Jonathan “J.K.” Knight announced the winners of this year’s Trendsetter Awards at the Atlanta CNN Center. Awardees represented a divers mix of cities and counties from across the U.S. Each distinguishing themselves in the innovative ways they leveraged Accela’s Civic Platform to improve services and the lives of residents.Under the theme… Continue reading

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Anaheim Improves Response Times with Service Request Management and 311

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The City Improved How it Answered Requests and Was Able to Decrease its Response Times to 24 hours or Less Editors Note: This blog is part of Accela’s collection of  customer case studies that highlight how governments are using Accela’s solutions to improve services for staff and residents.  Former Anaheim Mayor Curt Pringle declared in an annual address that customer service was his top priority for the City. Laying out a bold agenda, he conceived of a new program whereby the municipal government would be more responsive and accountable to resident needs. As City staff began to translate the mayor’s vision into a workable plan,… Continue reading

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Driving Citizen Engagement: Philly311 Offers a Model for Success

Jason Shueh
Philly’s service request platform and civic engagement strategy show how cities can use mobile apps to build community Cities searching for a next-level strategy on “citizen engagement” should visit the City of Brotherly Love. With the launch of the Philly311 mobile app, Philadelphia has built an engagement program that connects its departments and citizens with quick communications and near seamless service response. The mobile app is Philly’s Swiss Army knife for service requests and the centerpiece of a city movement to improve neighborhoods, draw resident feedback and provide outreach to residents. With a few swipes and a photo, residents use Philly311 to report graffiti, illegal… Continue reading

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Governments Worldwide Working for the People: 2014 Accela Engage Customer Award Winners

Rob Cassetti
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When Abraham Lincoln spoke the phrase, “government of the people, by the people, for the people,” he envisioned a government that existed to better serve its own constituents—one that was open to change and innovation, and would better the lives of every citizen. Although it’s easy to get caught up in the wave of cynicism that’s so popular these days, there are government agencies around the world that consider improving the lives of constituents a top priority, and are creating new and innovative technologies that embrace that populist ideal by making it easier for citizens to engage with their governments. The Accela Engage Customer Awards… Continue reading

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Looking for the Next Great Civic Startup: The Accela Civic App Challenge

Mark Headd
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At Accela, we’re committed to finding ways to leverage the talents and ideas of civic entrepreneurs and open data hackers to benefit the governments we serve. We believe that fostering the creation of new civic startups has enormous potential to benefit public sector agencies, and we’re committed to finding ways to do this. That’s why we were thrilled several weeks ago to launch the Accela Civic App Challenge. The ProblemThe biggest challenge facing governments in adopting new civic technologies is the absence of an easy way to incorporate new solutions into their existing IT infrastructure. Creating a framework in which civic hackers and entrepreneurs can… Continue reading

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Ride-along with the Fort Worth Stormwater Management Division’s Field Operations Work Crew

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While in Fort Worth, Texas, for the inaugural Accela Asset Management User Group (AAMUG) meeting last month, the Fort Worth Stormwater Management Division invited several Accela employees to participate in a ride-along with their Field Operations work crews. As an Accela Product Manager, I was looking forward to observing how a work crew uses Accela Mobile Office to document work performed in the field and create new work orders, as needed, without returning to the office. I was prepared to observe a totally automated and paperless process, leveraging technology as an alternative to common “old school” techniques. Part of the City’s Transportation and Public Works… Continue reading

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Making Ordinary Citizens Civic Heroes

Jeff Stiles
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Allen Chen and I had the chance to present to the Concord City Council last week. Concord, which is located in the San Francisco Bay Area, is actively using Accela to manage a lot of their land, licensing and assets, and they also have agreed to partner with us to help test, validate and chart the future of Civic Hero, a mobile app for iPhone, Android and Windows phones that lets citizens easily report community issues such as potholes, graffiti or damaged public property to their local government. The City Council meeting was like many others: a Council comprised of many community elders and prominent… Continue reading

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Guest Blog from Microsoft | Mobile Solutions Connecting Citizens with Government

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Mobile Solutions Connecting Citizens with Government On behalf of Kevin Koh, Director, Government Solutions, Microsoft Government agencies often deal with the same types of issues as other businesses. With increased pressures to cut costs, minimize risk, and keep pace with change, government agencies need modern, secure and affordable mobile solutions to ensure their employees are able to stay connected and productive wherever they are. Government ultimately exists – whether it be local, state, or federal – to serve the populace and to give a voice to the community. Being able to easily connect with colleagues and citizens while in the office or on the go… Continue reading

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