mobility Archives - Accela

Category Archives: mobility

Charlotte County Digitizes Disaster Recovery Services

Accela
charlotte county
PHOTO: The U.S. Coast Guard conducts an overflight assessment of Punta Gorda in Charlotte County, Florida in the wake of Hurricane Irma in September 2017. On the morning of September 10, 2017, Hurricane Irma hit land, ripping off roofs, flooding coastal cities, and amassing $50 billion in damages. Yet, despite the destruction and devastation, officials in Charlotte County, Florida, showed they had the people, plan and tools to ensure residents had immediate support to begin the recovery. With a unique geography, that includes 858 square miles of Florida’s gulf coast, Charlotte is home to both excellent beaches and outdoor activities, as well as environmental challenges that include a large flood plain and hurricane prone areas…. Continue reading

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Three Ways Cities Can Take Advantage of Summer’s Short-term Rental Boom

Accela
summer short-term rentals
Whether travelers stay at a seaside cottage in the Florida Keyes, an hacienda in Arizona, or go all out and splurge on a Park Avenue Penthouse in New York, summer’s short-term rental boom is here and cities should prepare. New data from Second Measure, a company specializing in consumer spending research, shows residents are spending more on short-term rental services like Airbnb than they have in the industry’s history, shaking up the top hotel giants, and grabbing more market share of summer’s high-volume hotel and tourism market. The growth of this emerging industry offers governments new opportunities to collect, or recapture, tax revenues through digital regulatory tools and to nurture economic development in their communities…. Continue reading

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Four Ways GIS Can Make Your City Smarter

Accela
In this Esri Story Map, Esri shows where the housing prices have grown the most unaffordable for residents in the San Francisco Bay Area. State and local governments are using GIS mapping like this to inform policy and improve services. Cities are growing denser with residents, city services are in high demand, and all while leaders struggle to balance tight budgets and limited resources. This is the common plight of many state and local governments throughout the U.S. as they seek for faster, more efficient ways to serve their communities.As a response to these challenges, departments and agencies of all types are learning about the power of Geographical Information System (GIS) mapping to get a clearer picture of operations and to deliver services more efficiently…. Continue reading

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Four Ways Digital Innovation is Shaping Short-term Rental Regulation

Accela

Accela celebrates week five of Building Safety Month by spotlighting effective digital tools that are transforming how cities adapt to the short-term rental industry

Short-term rentals (STR) have changed how we think about housing and travel. They reshaped the hotel and tourism industry, made travel more affordable and created new opportunities for homeowners to generate extra income. Yet with this change, cities are challenged to adapt regulations to ensure this new industry is fairly taxed and operates safely.As part of week five in the International Code Council’s Building Safety Month, that supports the theme “Innovations in Building Safety,” Accela is here to offer advice and tools for STR regulation…. Continue reading

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Customer Spotlight: Inspection App Slashes Complaints and Costs for El Paso Waste Operations

Accela
Astrid Bunner, El Paso
Jesus Yamaguchi remembers the stacks of work orders. They filled up drawers, piled up on desks and made small mounds on the office floor.As El Paso Texas’ solid waste operations manager Yamaguchi said the work orders were part of an enormous service backlog for a vast number of waste bins. El Paso is a city of more than 680,000 residents and Yamaguchi and his eight-person field crew had to handle all requests tied to waste bin distribution and maintenance.“I had more than 5,000 work orders, and these were not current work orders, these were backlogged,” Yamaguchi said. “Back then it was taking you from six to eight months to get any type of service,… Continue reading

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El Paso County Fights Food Poisoning with Data

Accela

The Colorado County Uses Accela for Environmental Health to Inform Residents About High Risk Restaurants and Spot Food Inspections Issues

(Alpha / Flickr) Whether it’s craft beer at Oskar Blues, rigatoni at Red Gravy or gluten-free sweets at Coquette’s Bistro and Bakery, the cooks in Colorado Springs have a dish for almost any visitor. Yet with roughly 23 million tourists visiting the mountain town each year, food inspectors have made safety a top priority by using smart city tools like data analytics and mobile technologies to monitor compliance.Sitting near famous outdoor sites like Pikes Peak and Garden of the Gods National Natural Landmark Park,… Continue reading

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Accela 2018 Trendsetter Awards Honor Government Innovators

Accela

State and Local Agencies Showcase Digital Innovation Initiatives at the Accelarate Trendsetter Awards

After three days of keynote talks, breakout sessions, panels, product demos and networking, officials in government technology space closed Accelarate, Accela’s customer conference, by honoring agencies and individuals that had made an impact in their communities.On Friday, Accela’s Chief Product Officer Jonathan “J.K.” Knight announced the winners of this year’s Trendsetter Awards at the Atlanta CNN Center. Awardees represented a divers mix of cities and counties from across the U.S. Each distinguishing themselves in the innovative ways they leveraged Accela’s Civic Platform to improve services and the lives of residents.Under the theme of “Governing the Future together,”… Continue reading

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Anaheim Improves Response Times with Service Request Management and 311

Accela

The City Improved How it Answered Requests and Was Able to Decrease its Response Times to 24 hours or Less

Editors Note: This blog is part of Accela’s collection of  customer case studies that highlight how governments are using Accela’s solutions to improve services for staff and residents.  Former Anaheim Mayor Curt Pringle declared in an annual address that customer service was his top priority for the City. Laying out a bold agenda, he conceived of a new program whereby the municipal government would be more responsive and accountable to resident needs. As City staff began to translate the mayor’s vision into a workable plan,… Continue reading

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Driving Citizen Engagement: Philly311 Offers a Model for Success

Jason Shueh

Philly’s service request platform and civic engagement strategy show how cities can use mobile apps to build community

Cities searching for a next-level strategy on “citizen engagement” should visit the City of Brotherly Love. With the launch of the Philly311 mobile app, Philadelphia has built an engagement program that connects its departments and citizens with quick communications and near seamless service response. The mobile app is Philly’s Swiss Army knife for service requests and the centerpiece of a city movement to improve neighborhoods, draw resident feedback and provide outreach to residents. With a few swipes and a photo, residents use Philly311 to report graffiti,… Continue reading

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Governments Worldwide Working for the People: 2014 Accela Engage Customer Award Winners

Rob Cassetti
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When Abraham Lincoln spoke the phrase, “government of the people, by the people, for the people,” he envisioned a government that existed to better serve its own constituents—one that was open to change and innovation, and would better the lives of every citizen. Although it’s easy to get caught up in the wave of cynicism that’s so popular these days, there are government agencies around the world that consider improving the lives of constituents a top priority, and are creating new and innovative technologies that embrace that populist ideal by making it easier for citizens to engage with their governments. The Accela Engage Customer Awards were created to honor agencies that are using technology to build better communities by providing online and mobile services,… Continue reading

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