How Accela Customers Are Protecting Their Communities in Response to COVID-19 - Accela

How Accela Customers Are Protecting Their Communities in Response to COVID-19



Now more than ever, governments are facing enormous challenges in maintaining the health and wellbeing of communities across the globe. Here is a glimpse into some of the innovative ways Accela customers are responding to COVID-19.

We have been inspired by the innovation and nimbleness of our customers nationwide as we navigate the new reality of the global coronavirus (COVID-19) pandemic, and want to share some of the ways they are leveraging digital tools to protect their communities during this crisis – from ensuring government services remain available online to offering work-from-home methods in an effort to mitigate interpersonal public health risks.

Grass Valley, Nevada County
In response to the spread of COVID-19, the City of Grass Valley, Nevada is transitioning all customer interactions online until further notice in an effort to protect the community’s health and safety. While it is closing its public counter to the public, the City will continue to provide over-the-counter building permit services online via the Accela Civic Application for Building.

Lincoln City, Oregon
Lincoln City developed and is offering various alternative service delivery options for its citizens and patrons, which it plans to update and adjust as necessary while the City continues to monitor updates from the Federal and State governments. The City is still allowing services for electronic building and mechanical permits and inspections through Accela’s solutions for Building.

Milwaukie, Oregon
In Milwaukie, building staff may continue performing inspections for new construction, gas lines and sewer repairs within unoccupied structures or environments. Submissions and approvals for building permits will remain available online with Accela’s Civic Application.

Lancaster, California
Lancaster is providing various city services online, including online building permits via Accela’s Civic Application. This includes projects that may require plan submittal and review. Most of the City’s grading and encroachment permits can also be obtained online through its Accela permitting system. The city will postpone non-essential building inspections until April 1, 2020.

In addition to these use cases of existing Accela software, Accela has developed dedicated COVID-19 Response Solutions to help agencies manage high volume of needed services. These can be rapidly implemented between 24-72 hours for existing Accela customers, and within two weeks for agencies seeking a new implementation. These solutions are being offered at no cost for six months.

To speak with us about solutions that can get set up quickly online and enable your remote staff to deliver services, contact us here.



About The Author / Accela

Since 1999 Accela has provided market-leading software solutions that empower state and local governments worldwide to build thriving communities, attract and grow businesses, and protect citizens. From planning, building, licensing and permitting, to asset and service request management, finance, environmental health and more, Accela’s SaaS offerings are designed to readily solve government’s biggest challenges with extensive domain expertise built into every solution. Powered by Microsoft Azure, Accela’s open and flexible workflow automation technology helps agencies address specific constituent needs today, while ensuring they are prepared for any emerging or complicated challenges in the future. Accela’s solutions serve more than 80 percent of America’s largest cities. Accela is headquartered in San Ramon, California, with additional offices around the world.

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