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Better government through civic engagement

Study Finds Emerging Regulations Will Redefine Permitting, Inspections and Oversight

Adam Stone

Leaders See Incoming Regulations to Have Sweeping Impacts Across Government Services

Dustin Haisler, e.Republic’s Chief Innovation Officer, reveals key findings in emerging regulation research at Accelarate 2018. In the face of a rapidly-changing regulatory landscape, government leaders will need to team up with technology providers in order to increase communication and cooperation across a range of operational areas, new research shows. These are among the findings that were unveiled at the Accelarate 2018 conference, on Oct. 12, in Atlanta, Georgia. The findings were presented by Dustin Haisler, e.Republic’s chief innovation officer and are part of a new study conducted by e.Republic’s Center for Digital Government,… Continue reading

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Spotlighting Smart City Advances, Atlanta’s Chief Resilience Officer Opens Accelarate 2018

Jason Shueh

The City’s Chief Resilience Officer Amol Naik Highlights New Efforts to Improve Equity Through Digital Innovation

Atlanta’s Chief Resilience Officer Amol Naik opens Accelarate 2018 at the CNN Center. (Jason Shueh) Opening Accelarate 2018, Accela’s customer conference, Atlanta’s Chief Resilience Officer Amol Naik met with government attendees Wednesday to underscore the city’s growing commitment to smart city innovation as it plans its future services.Through Smart Atlanta (Smart ATL), the city’s pilot program for smart city investments, and technologies like Accela’s Civic Solution for Building Naik said the city has already set a foundation for smart city growth, however more is expected. This movement he said will come through new and ongoing projects and IT leadership from the city’s new chief information officer Gary Brantley.“We really do want to continue this momentum that Atlanta has for smart cities,… Continue reading
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How SaaS Opens Doors for Innovative Staffing and Leadership

Jason Shueh

Learn How the Cloud and SaaS Can Enhance State and City Recruitment Efforts

Hiring top IT talent has always been the bane of government and today it is even harder as technologies evolve, budgets shrink and a wave of baby boomers finish their careers. The AARP estimates there are approximately 10,000 baby boomers turning 65, retirement age, every single day — a trend projected to go past 2030. In state and local IT departments the exodus has resulted in a loss of expertise that has become difficult and costly to replicate. Technical skillsets needed to maintain older systems are vanishing, with new staff unwilling or apprehensive to learn outdated coding languages and techniques…. Continue reading

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Bernalillo County, New Mexico, Upgrades from Kiva to Accela Civic Platform

Accela

County Reduces time to Certificate of Occupancy with Concurrent Electronic Plan Review Across Departments

Bernalillo County, New Mexico, has a longstanding commitment to improving transparency and citizen engagement. In 1998, the County introduced Kiva to provide an enterprise computer system tool for land, permitting and request for service (RFS) information to its citizens. In 2004, KivaNet was introduced online. Rene Sedillo, Planning and Development Technology Manager with Bernalillo County, was on the team that originally selected and implemented Kiva. He and a business analyst were responsible for managing the system, including setting up all workflows, processes and record types. While the solution met Bernalillo County’s needs for many years,… Continue reading

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Gov Survey Shows Big Gains to Come from Mobile

Accela

Research Indicates Strong Support for Mobile Tech, Yet Slow Uptake Across Services

Governments can leverage the pervasive use of smart phones by residents and for staff in the field, such as with the recently unveiled iPhone XR shown above. (Apple) State and local government agree, mobile technology contributes directly to organizational efficiency. However, many agencies are still in the early stages of adoption and are working to understand the full spectrum of options. To find out more about the mobile technology adoption progress of these agencies, Accela partnered with the Government Business Council (GBC) to poll a random sample of 139 government decision makers in September 2018…. Continue reading
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Short-Term Rentals: Modern Tech Solutions for Hassle-Free Regulation

Accela

How an Easy-to-Use, Self-Registration Platform Helps Local Governments Forge Constructive Relationships with the Newest Breed of Small Business Owners

Hardly a week goes by without news of the ongoing tug of war between short-term rental (STR) platforms and local communities. Ever since residents started using digital platforms to rent out everything from a fold-out couch to an entire vacation home, city and county governments have grappled with how to respond. Across the U.S. and around the world, governments are divided in how they feel about STRs. Some municipalities have tried to ban them outright, while others welcome this new business model as a way to draw more visitors to their cities and stimulate commerce…. Continue reading

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Anaheim Improves Response Times with Service Request Management and 311

Accela

The City Improved How it Answered Requests and Was Able to Decrease its Response Times to 24 hours or Less

Editors Note: This blog is part of Accela’s collection of  customer case studies that highlight how governments are using Accela’s solutions to improve services for staff and residents.  Former Anaheim Mayor Curt Pringle declared in an annual address that customer service was his top priority for the City. Laying out a bold agenda, he conceived of a new program whereby the municipal government would be more responsive and accountable to resident needs. As City staff began to translate the mayor’s vision into a workable plan,… Continue reading

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Culver City Charts Path for Safe and Secure Cannabis Licensing

Jason Shueh

The city went live with Accela’s out-of-the-box cannabis licensing app to improve oversight and discourage black market marijuana sales

When it comes to recreational marijuana, leaders in the Southern California community of Culver City are focused on consumer protection. They want business owners to have state and federal background checks, they want to ensure safe products, to have thorough inspections and they want a clear way to monitor and manage it all.Using Accela’s Civic Solution for Cannabis Regulation, the city announced the launch of a new enterprise application on Sept. 25 that has done just that. The business licensing and permitting app allows the city to securely store documentation for applicants — like fingerprint and certification data…. Continue reading

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Accela Offers Aid After Tropical Storm Florence

Accela

Accela Opens Access to Rapid Damage Assessment Solution for Affected Communities

Tropical Storm Florence (Stuart Rankin / Flickr) In the aftermath of Tropical Storm Florence in the Carolinas, we want to help our customers and all communities who have been impacted. As we have done during and after other natural disasters, Accela is offering every impacted jurisdiction free access to our Rapid Damage Assessment (RDA) cloud solution to streamline the inspection efforts necessary to get displaced residents back into their homes quickly and safely.The RDA cloud solution includes:Mobile inspectionsBulk Inspection record creation and assignmentsPublic-facing portal for reporting of RDA results by address and areaStreamlined FEMA relief reportingAccela was proud to work with the City of New Orleans in a similar relief effort after Hurricane Katrina where the solution played a significant role in decreasing the timeline of New Orleans’ damage assessment work,… Continue reading

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Driving Citizen Engagement: Philly311 Offers a Model for Success

Jason Shueh

Philly’s service request platform and civic engagement strategy show how cities can use mobile apps to build community

Cities searching for a next-level strategy on “citizen engagement” should visit the City of Brotherly Love. With the launch of the Philly311 mobile app, Philadelphia has built an engagement program that connects its departments and citizens with quick communications and near seamless service response. The mobile app is Philly’s Swiss Army knife for service requests and the centerpiece of a city movement to improve neighborhoods, draw resident feedback and provide outreach to residents. With a few swipes and a photo, residents use Philly311 to report graffiti,… Continue reading

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