Bridging the gap between the public sector, citizens and partners has never been more critical.
In an age where productivity, security and transparency are at odds, it’s essential for local governments to facilitate citizen participation without adding to already strained budgets. Traditional government processes are outdated, lack online capabilities and shield workflows from the public. As a result, there’s little information or proper insight into workflows, resource allocation and citizen-request management—further contributing to the divide between the public and its government.
Government employees know their actions impact more than their day-to-day and resolve to better engage with their fellow citizens. They need the best tools to help them streamline processes and address the public’s key grievances. To meet these expectations, consider the following challenges as starting points for assessing an online platform.
Click below to read the study that highlights key digital strategies and tips to improve the processes in your department or city.