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Tag Archives: Accela Civic Platform

Accela Launches Citizen’s View: A New Way to Discover What’s Happening in the Streets

Megan Lunetta
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Picture this: you get in your car to go about your day. Maybe you’re going to run some errands or heading to work, but the street is blocked and it’s a familiar sight—road construction. If you’re like me, you want to pull your hair out. Then, when you calm down you think to yourself: Wouldn’t it be nice to know what’s happening in the streets before leaving the house? Enter our new Accela Right of Way Management solution: Citizen’s View. With Citizen’s View your agency can launch a responsive, configurable website that shows road construction, traffic impacts and community events on a map, calendar, timeline and more to engage and inform citizens…. Continue reading

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Crowdsourcing the Accela Civic Platform with the Construct API

Seth Axthelm
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Seven years ago, Apple launched the iPhone with a few simple but powerful apps that showcased the capability and potential of this innovative device, and a year later the “App Store” was launched, empowering developers to build apps for the iPhone. This capability turned it into one of the most powerful platforms in the world by giving developers the tools to construct their own apps and a marketplace in which to sell them. The iPhone is no longer just a phone; it is a fitness tracker, entertainment system, home automation remote, newspaper, productivity device, cash register and more—all because of the rich ecosystem built in part by developers…. Continue reading

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From the DMV to the Model T: Five Ways Government Processes Are Becoming More Efficient

Kathryn Vargas
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Standing in line at the DMV, applying for a business permit, trying to fix a pothole or trying to contact the right government agency—what do all of these situations have in common? In most cities, they are inefficient and frustrating. Though these processes and the people leading them are well-intentioned, the processes themselves are typically inefficient and stuck in a bygone era in which things had to be done in person and information was tracked on paper. Automation = Efficiency “Efficiency” sometimes has a negative connotation, such as in the “Work smarter not harder” comment in this Dilbert comic, because it often means that you are doing the job of several people and you just need to “make it work.” The definition of efficiency is the “accomplishment of a job with minimum expenditure of time and effort.” Employing systems that make your job easier and more efficient allow you to focus on the more enjoyable aspects of your job…. Continue reading

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Transforming the Way Governments Engage with Their Citizens

Maury Blackman
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Today, Accela acquired Government Outreach, a leading provider of citizen relationship management software. This ushers in a new era for Accela and our customers as we further strengthen our Civic Platform with citizen-facing offerings to help governments of all sizes better connect and engage with their citizens. We are thrilled to welcome Government Outreach customers to the Accela family. Government Outreach will be rebranded as Accela Citizen Relationship Management, and we will offer the solution to existing and new Accela customers. At Accela, we believe that engagement makes all the difference. Citizens want engagement with their government to be simple and streamlined. They increasingly want to connect with their government like they do with other organizations—on their own time through digital and mobile,… Continue reading

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The Accela Civic Platform: Trust, Love, Creativity

Maury Blackman
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At Accela, our company values of Trust, Love and Creativity drive everything we do. Though we don’t outwardly talk about these values frequently, they inform and support the way we behave internally as well as how we interact with customers, partners, developers and citizens. Because our beliefs and values are so important to us and everything we do, I wanted to take a moment to describe to you how we are living out these values. We believe that engagement makes all the difference, and we make engagement easy by building bridges between citizens and government. To take it one step further, how does being a platform provider fit in with our corporate purpose of building a better democracy through engagement?… Continue reading

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Amazon, Google…and Accela? The Power of the Platform

Kathryn Vargas
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Amazon, Google and Accela are three distinct companies with one core commonality. We have all built platform solutions that are unique to our industries. Maury introduced the Civic Platform in August at Accela Engage 2014, and we gave more detail in a recent blog post, “What Does the Civic Platform Mean to Me?” Because the Civic Platform is so powerful, and encompasses so many solutions, with value to many different types of people, over the next several months we will post several series of blogs to demonstrate the power and value of the Civic Platform, and how it can benefit you, your agency and your community…. Continue reading

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Guest Blog from Charlotte County, Florida | Becoming Resilient: Fighting Back against Hurricanes and Taking the Unexpected in Stride

Claire Jubb
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I recently had the honor of presenting at the National Association of Counties (NACo) Resilient Counties Forum as part of a keynote session focused around technology. My fellow presenters included Jeff Stiles, Accela’s Vice President of Marketing, and Ron Hughes, Chief Deputy State Information Officer for the State of California. The Forum was part of NACo’s Presidential Initiative to encourage counties across the country to be more resilient against the many challenges they face. My brief was to talk about how the county I work for, Charlotte County on the southwest coast of Florida, utilizes technology—primarily Accela Land Management on the Civic Platform—to help us become more resilient…. Continue reading

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Guest Blog from CitySourced | The Value of the Accela Civic Platform for Government Agencies

Andrew Kirk
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At the Accela Engage User Conference in San Diego, many of us heard Accela software referred to as the “Civic Platform.” What does it really mean to be a software platform? For us at CitySourced, as a strategic development partner for Accela, we believe the platform provides the back-office foundation on which our solution can thrive. We’ve created a citizen engagement platform that serves as a municipality’s “mobile City Hall.” Through our solution, a resident can get easy access to such services as reporting a pothole (asset management), submitting overgrown brush (fire code enforcement), purchasing a fishing or pet license (licensing) or paying a parking ticket (finance)…. Continue reading

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Customer Care: Revolutionizing the Way We Provide Customer Support

Angela Langston
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We all talk about partnership and what a good partnership means to us. At Accela, we truly strive to work in partnership with our customers. Accela Engage 2014 was a true testament of our commitment to our customers. We’ve been focusing on how to be the best possible partner to our customers and to that end, we created the Customer Care organization as the next step in that journey. At Engage, we educated attendees on how Customer Care is revolutionizing the way we interact with our customers. Customer Care team members during Accela Community Live at Engage 2014 Two years ago, we experienced a paradigm shift at Accela…. Continue reading

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Guest Blog from VuSpex | It’s a Win-Win-Win: Government, Accela and Industry Partners Work Together for Even Greater Results

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We’re energized following a great week at Accela Engage. The event brings together agencies from around the world, best-of-breed partners and the growing Accela ecosystem. The VuSpex team enjoys our membership in the Accela community. Maybe it sounds a little hokey, but we are actually true believers in the spirit and message of Accela stakeholders. We know we are part of an innovative community and movement that is making democracy better. We do our bit by helping communities build better and in real time. For those of you who do not know about what we do at VuSpex, please check out this 2.5 minute video that we shared at Accela Engage last week: https://vimeo.com/102289421 (password is “engage”)…. Continue reading

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