The City Improved How it Answered Requests and Was Able to Decrease its Response Times to 24 hours or Less
Editors Note: This blog is part of Accela’s collection of customer case studies that highlight how governments are using Accela’s solutions to improve services for staff and residents.
Former Anaheim Mayor Curt Pringle declared in an annual address that customer service was his top priority for the City. Laying out a bold agenda, he conceived of a new program whereby the municipal government would be more responsive and accountable to resident needs.
As City staff began to translate the mayor’s vision into a workable plan,…
Tags: CRM, SRM, Service Request Management, Customer Relationship Management, Anaheim