customer service Archives - Accela

Tag Archives: customer service

5 Ways We’re Growing Resources, Driving Innovation, and Enhancing Support Through Community

Jeremie Gluckman

Join the conversation in the Accela Success Community today

We understand that our customers are the true heroes working to modernize governments across the U.S. and around the globe. With roughly 2,000 agencies and counting using Accela there is a need for new resources, peer-to-peer innovation, and responsive support to drive success with the solutions we provide. We aspire to engage you as co-creators of the government agencies of the future. With this in mind, it’s with great excitement that today we announce the launch of our new Accela Success Community, where customers get together online to drive excellence in government technology. This is just the start as we continue to align resources internally to build upon five opportunity areas: Facilitating new connections –… Continue reading

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San Francisco’s 7 Factors for Effective Government IT

Jason Shueh
Linda Gerull

San Francisco CIO Linda Gerull Identifies Key Elements to Deploying Lasting Technology and the Partnership Strategies that Make the Difference

San Francisco CIO Linda Gerull With downtown streets bustling with software engineers, tech entrepreneurs and eager investors, San Francisco is an epicenter for digital invention. The innovative spirit is evident in the towering offices of tech companies that span its skyline, in its makeshift workspaces where startups test new ideas and products, and in City Hall, where Linda Gerull, San Francisco’s chief information officer, toils with her team at the Department of Technology to serve the city and county’s nearly 900,000 residents. The work requires tenacity and an aptitude to engage the tech community in partnerships and new procurements…. Continue reading

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