Executive Chairman of Accela Mark Jung talks about the new era of engaged customer service and how governments can seize the moment
Mark Jung is the executive chairman of Accela. He has advised the company on strategic initiatives and operations since 2015 and has served as Accela’s executive chairman since 2016.
Speaking about the new challenges of changing customer expectations, Jung speaks about how governments can leverage this moment to improve services, save resources and shape perception within the communities they serve. He also shares his thoughts on how governments can adapt to emerging industries such as cannabis, the short-term rentals and how governments can adapt services to adjust to these relatively uncharted markets….
Tags: Civic Tech, Cloud, govtech, Mark Jung, SaaS