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Customer Spotlight: Mesa, Arizona Answers New Service Demands with Data

Adam Stone
Mesa, Arizona, City Hall
When Mesa, Ariz. decided to take its planning and building processes digital, city officials got more than they expected. They had hoped that purging manual tasks from the development cycle would speed the planning process. What they didn’t expect was the degree to which a digital framework would lead to new transparencies, and how this in turn would boost economic development. “When we implemented Accela we also went completely paperless,” said the city’s Permits Supervisor Heather Basford. “The feedback that we’ve received from our users is that it is much more convenient and it saves them time and money on their end to be able to make those transactions electronically.” A suburb of Phoenix,… Continue reading

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