Mobile Archives - Accela

Tag Archives: Mobile

Driving Citizen Engagement: Philly311 Offers a Model for Success

Jason Shueh

Philly’s service request platform and civic engagement strategy show how cities can use mobile apps to build community

Cities searching for a next-level strategy on “citizen engagement” should visit the City of Brotherly Love. With the launch of the Philly311 mobile app, Philadelphia has built an engagement program that connects its departments and citizens with quick communications and near seamless service response. The mobile app is Philly’s Swiss Army knife for service requests and the centerpiece of a city movement to improve neighborhoods, draw resident feedback and provide outreach to residents. With a few swipes and a photo, residents use Philly311 to report graffiti,… Continue reading

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Five Smart City Trends for Mobile

Jason Shueh

These Mobile Strategies May Aid Cities to Engage Residents and Increase the Impact of Services

Whether you deliver services from city hall or a Fortune 500 company, having a mobile strategy is vital. Today government services must be available on mobile if they intend be effective or serve residents equitably. In 2018, the research firm Statista reports 52.2 percent of all website traffic worldwide is generated by mobile phones. Further, mobile traffic is expected to increase sevenfold from 2016 to 2021. As the population of mobile users grow — currently at 3.7 billion — state and local governments are expected to make websites mobile ready,… Continue reading

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Building Capacity Gadget by Gadget

Darryl Booth
This article was originally published in the June issue of the Journal of Environmental Health, a publication produced by the National Environmental Health Association (NEHA).  Editor’s Note: A need exists within environmental health agencies to increase their capacity to perform in an environment of diminishing resources. With limited resources and increasing demands, we need to seek new approaches to the business of environmental health. Acutely aware of these challenges, NEHA has initiated a partnership with Accela called Building Capacity. Building Capacity is a joint effort to educate, reinforce, and build upon successes within the profession, using technology to improve efficiency and extend the impact of environmental health agencies…. Continue reading

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