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Angela Langston began working with government agencies in 1998 as a Software Trainer with Open Data Systems. In 2000, Open Data Systems merged with Sierra Computer Systems to form Accela, Inc. From 2000 to 2010, Mrs. Langston held various positions within the Sales organization, including Regional Account Manager, Director of Sales – Eastern US and VP of Sales – Eastern US.

In 2011, Mrs. Langston established the Account Management team. In 2013, she established the Customer Success team. Mrs. Langston has been managing these teams for North America and has recently folded the Customer Support team into her organization. She is now the VP of Customer Care for Accela.

Mrs. Langston graduated from Murray State University where she received a bachelor’s degree in English and Organizational Communications.

Customer Care: Revolutionizing the Way We Provide Customer Support

We all talk about partnership and what a good partnership means to us. At Accela, we truly strive to work in partnership with our customers. Accela Engage 2014 was a true testament of our commitment to our customers. We've been focusing on how to be the best possible partner to our customers and to that end, we created the Customer Care organization as the next step in that journey. At Engage, we educated attendees on how Customer Care is revolutionizing the way we interact with our customers. Customer Care team members during Accela Community Live  at Engage 2014 Two years ago, we experienced a paradigm shift at Accela. We decided to create a new team that was responsible for the overall care of our customers from the purchase of our software, through the implementation, to support and into the future with expansion projects. The Account Management team, responsible for overall...
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