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Guest Blog: Using SeeClickFix to Meet All of Your Workflow Management Needs

SeeClickFix is one of Accela's valued partners attending Accela Engage 2013. Julie Ramaccia, an account executive with SeeClickFix, shared the following details about some of the services that SeeClickFix provides: Using SeeClickFix to Meet All of Your Workflow Management Needs by Julie Ramaccia Account Executive SeeClickFix We’re excited to be at Accela Engage 2013 in San Diego and meet with Accela customers to discuss their challenges and opportunities and what we can offer. If you weren’t able to attend the conference this year, we’ve recently created a series of videos that further explain how SeeClickFix can be used to best serve your governments, cities and citizens: Departmental Management: Through our hosted CRM platform, your city can experience greater departmental organization and workflow management by routing requests to the appropriate field officer or department. View our Departmental Management video . Route Requests to Counties: Do you need to route requests to a...
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Return on Relationships: The Public CIO Summit and Center for Digital Government Industry Summit

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Ted Rubin is an influential guy in social media circles and his recent book, Return on Relationships , is based on the idea that relationships represent the most important currency in business. Ted focuses on relationships created through social media interactions, but, as I've come to realize, the concept is extraordinarily important in our industry in the bigger context of seeking out, investing in and building lasting relationships that ultimately drive success. I had the chance to participate in two marquee industry events over the past several weeks: the Public CIO Summit in Washington, DC, and the Center for Digital Government Industry Summit in Jackson Hole, Wyoming. It’s very clear how tight-knit the community of public CIOs is. And, these were some of the highest quality industry events I’ve personally participated in, with real dialogue both amongst the CIOs as they shared best practices and approaches, and with those of...
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The Hitchhiker’s Guide to Accela Engage 2013 – DON’T PANIC!

There's less than one week left until Accela Engage 2013 kicks off in San Diego, but don’t panic. Although the world isn’t coming to an end like in The Hitchhiker’s Guide to the Galaxy , time is running out to carefully plan your schedule to ensure you make the most of your time during the conference. If you haven't nailed down your must-attend sessions and events, here's a quick guide to a few things that may just help round out your experience next week: Haven’t registered yet? Not being able to attend Accela Engage would obviously have a serious impact on your entire experience. You can register until 11:59 pm on Wednesday, August 7. All hands-on training classes must be selected by then as well. Speaking of Hands-on Training Sessions: These training classes require preregistration to attend and space is limited to 35 seats per class, so reserve your spot...
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See Accela Solutions in Action: Permitting and Inspection & Code Enforcement

Permitting and Inspection
Code Enforcement
Many government agencies have already discovered the benefits of moving their permitting and inspection and code enforcement processes online. Whether your agency serves a large metropolitan area or a small town , the benefits are the same: doing more with less—in less time. So, what can you do that you couldn’t do before? Government agencies can save time by accepting and managing permits online and capturing inspection results in real time. Developers, contractors and citizens can submit permit applications and review progress and make updates without making a trip to City Hall. Inspectors can interact with complete case information, access their daily inspection schedules, create new cases in the field, and submit inspection results remotely. Code officers can seamlessly create and manage cases in the field using their mobile devices—whether they are performing proactive sweeps or following up on issues reported by police, fire professionals, citizens or other community partners....
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Looking Ahead to Accela Engage: 2013 User Conference

Looking Ahead to Accela Engage: 2013 User Conference
Our user conference is just over two weeks away, and the team at Accela is hard at work making final preparations. We have a lot of great sessions and networking opportunities in store, and we’re looking forward to seeing many of you in San Diego. (If you would like to attend but have not yet signed up, you can register online through August 2, 2013.) So, what makes this user conference different than previous ones? First, you may have noticed that we changed the name of the event to Accela Engage. We did this to reflect the shift within many communities toward improving the delivery of government services through civic engagement . Agencies of all sizes can now deploy cloud, web, mobile and social technologies to more effectively engage with their constituencies, meet changing regulatory and compliance standards and manage civic functions. This is something that our customers are embracing,...
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If These Walls Could Talk: The Case for Open Housing Data

If These Walls Could Talk: The Case for Open Housing Data
Accela is partnering with San Francisco Mayor Ed Lee and Code For America to launch the House Facts Data Standard. Today, Jack Madans, Community Manager for Code for America, shared his thoughts on the partnership, the standard and the case for open housing data: With an average of 36 million Americans changing homes every year, we’re a country constantly on the move. But too often there’s more than meets the eye at an open house. Broken plumbing, faulty heat, pests, or absentee landlords are just some of the unpleasant surprises that arise after the lease or deed is signed. More seriously, poor ventilation, asbestos, mold, and lead constitute hidden hazards that can lead to poisoning and chronic disease. The victims are most often children. Cities and counties are on the front lines of this fight, helping their residents avoid these costly nuisances and tragedies through the enforcement of health and...
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