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Powerful Solution Streamlines, Automates License and Development Processes

Kirkland responds to citizens' desire for e-government

The Challenge

The city of Kirkland was looking for a way to streamline its licensing processes, which were prone to data errors and inconsistencies in fee calculations.

In addition, the City wanted to offer citizens the option to apply and pay for licenses on-line.

The Solution

The City turned to Accela to provide an automated solution for licensing that could centralize data and services. Eventually, the solution was expanded to automate building and planning services as well.

Agencies that have automated include:

  • City Clerk
  • Building
  • Fire Prevention
  • Public Works
  • Planning

The Result

Kirkland’s use of e-government technology provides an effective solution that allows the City to efficiently manage the delivery of services.

City of Kirkland seal

Kirkland, Washington

Over 45,000

Located in the high-tech Puget Sound region, and 11 miles northeast of Seattle