Accela CRM News Brief

Salem, New Jersey Chooses Accela Citizen Relationship Management for a More Engaged Community

Accela, the leading provider of cloud-based productivity and civic engagement software solutions, announced today that Salem, New Jersey has picked Accela Citizen Relationship Management (CRM) on the Accela Civic Platform to digitally communicate with residents and enable dynamic interactions between citizens and government online and on mobile devices. Through the unified agency portal, citizen requests can be quickly resolved with automated routing and notifications to the appropriate Salem staff. Reports through Accela CRM provide actionable insights for departments to use data to define priorities and make decisions that improve resident service.

“In this day and age, government agencies are trying to do more with less, all while trying to promote a two-way conversation with residents,” said Daryl Blowes, EVP/GM of Engagement Solutions for Accela. “With Accela’s flexible CRM solution, Salem will not only be able to facilitate better communication across multiple agency departments, but the City will also encourage citizens to be more connected and engaged with their community.”

About Salem, New Jersey
Salem is a city in Salem County, in the U.S. state of New Jersey. As of the 2010 United States Census, the city's population was 5,146. Salem County’s western boundary is formed by the Delaware River and it has the eastern terminus of the Delaware Memorial Bridge, connecting to New Castle, Delaware.