Accela Citizen Relationship Management News Brief

Mountain House, California, Goes Live with Accela Civic Platform for Citizen Relationship Management (CRM)

Accela, the leading provider of civic engagement solutions for government, announced today that Mountain House, California, recently went live with Accela Citizen Relationship Management (CRM) and code enforcement on the Civic Platform. Mountain House is located near the City of Tracy and has a population of 12,000. The Town implemented cloud-based Accela Citizen Relationship Management to improve feedback and response time, streamline core processes, and manage code enforcement efforts from a central system accessible online and via a configurable mobile application.

“Mountain House is a town undergoing economic recovery and our Citizen Relationship Management solution is designed with agency needs like theirs in mind,” said Kendall Smith, Accela Citizen Relationship Management Product Engineer Lead. “From consolidating disparate systems to enabling real-time two-way communication to inquiries and requests and more, agencies can leverage the Accela solution and mobile application to offer around-the-clock service through smart phones, web, email and phone. It’s a fully efficient way to streamline agency services and deliver information to citizens in a timely and cost-effective manner. ”

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