Accela Citizen Relationship Management News Brief

Sanger, California, Goes Live with Accela Civic Platform for Citizen Relationship Management (CRM)

Accela, the leading provider of civic engagement solutions for government, announced today that Sanger, California, recently went live selected Accela Citizen Relationship Management (CRM) and code enforcement on the Civic Platform. Sanger is a City in Fresno County with a population of approximately 25,000. The City implemented cloud-based Accela Citizen Relationship Management to improve citizen communication with the agency, improve feedback and response time, and manage request tracking and code enforcement efforts online and on-the-go via a configurable mobile application.

“While citizen demand for information and access is increasing, local governments are often struggling with their own budgets and unable to commit additional staff resources,” said Kendall Smith, Accela Citizen Relationship Management Product Engineer Lead. “With our CRM solution, previously tedious tasks are automated, giving staff the tools they need to be more productive and effective.”

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