Accela Citizen Relationship Management News Brief
Manasquan, New Jersey, Selects Accela Citizen Relationship Management (CRM), Simplifies Community Engagement
Accela, the leading provider of cloud-based productivity and civic engagement solutions for government, announced today that Manasquan, NJ, has selected Accela Citizen Relationship Management (CRM) on the Civic Platform. The Borough chose the Accela solution to provide a digital communications system for Manasquan residents to submit service requests online via a configurable mobile application.
“Our Citizen Relationship Management solution facilitates open and immediate communication between residents and city services, fostering more connected and engaged communities,” said Daryl Blowes, SVP/GM of Engagement Solutions, Accela. “Once implemented, the mobile app will route requests to the appropriate Manasquan employees, track all activity on each request and provide performance reports and notification to managers. For Manasquan residents, they can now use their mobile device to connect and engage directly to their community’s website, contact agency staff and submit requests.”
About Manasquan, New Jersey
Manasquan NJ was formed as a Borough in Monmouth County in 1887. The name “Manasquan” means “an island with enclosure for squans”. The Borough boasts a population of approximately 5,757. New Jersey Monthly magazine ranked Manasquan as the 22nd “Best Place to Live in New Jersey” in 2008.